Senior Customer Services Officer

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities:

• To handle enquires / complaints of customers and visitors at the reception counter in the managed property
• To visit/communicate with the tenants whenever required for public relationship and for knowing/satisfying their needs
• To provide administrative support in the property management office if required
• To liaise with service contractors to ensure quality services are provided if required
• To provide necessary customer services training to customer services team

Requirements:

• Degree in hospitality management or related field
• At least 3-4 years’ of experience in property management or related field in which 1-2 years’ supervisory level; Candidate with more experience will be considered as Assistant Customer Services Manager
• Experience in hospitality or clubhouse would be a definite advantage
• Customer-oriented, with excellent interpersonal and communication skill
• Interested to meet/talk to different kind of people, a good listener and is willing to tackle customers’ needs
• Excellent command of both spoken and written English and Chinese
• Hands on PC skills

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.