Member Service Representative - Contact Center

Enjoy making a difference for others? Bring your customer service experience to Kohler Credit Union!

Kohler Credit Union is seeking a Full-Time Contact Center Member Service Representative to become part of our team! With a starting pay range of $19.15-$21.40 per hour, this position is a great way to put your people skills to work while building a future in financial services.

Experience in retail, hospitality, sales, or customer support? Your ability to connect with people, answer questions, handle challenges, and deliver a positive experience is exactly the type of background we're looking for! Financial Services experience is not necessary.

New employees will complete their training at our Corporate Center in Sheboygan, Wisconsin, with in-person attendance required for the full training period. Once training is complete and performance requirements are met, employees may have the opportunity to move into a work-from-home position.

What You'll Do:

In this position, you'll help create positive experiences for our members by serving as a trusted resource for their everyday financial needs. You'll answer questions, provide guidance, address account concerns, and introduce members to solutions that align with their goals.

You'll connect with members through multiple channels, including phone calls, live chat, email, and secure messages. Daily tasks may involve assisting with debit cards, troubleshooting digital banking questions, reviewing mobile deposits, updating account information, and following through on member requests.

We're looking for someone who takes pride in helping people and enjoys finding solutions. With continued guidance, hands-on learning, and opportunities for professional development, you'll build the knowledge and confidence to take the next step in your career.

Why Kohler Credit Union:

We know our employees are an important part of what makes Kohler Credit Union successful. That's why we offer competitive compensation and a valuable benefits package featuring medical, dental, and vision coverage, 401(k) contributions, paid time off, and tuition reimbursement.

Work-life balance is important to us, too! Enjoy an established schedule with consistent weekday hours, rotating Saturday shifts, and holidays off. You'll have the flexibility to plan ahead and make time for the people and activities you enjoy outside of work.

When you join Kohler Credit Union, you're becoming part of an organization that puts people and communities first. You'll work alongside a supportive team, contribute to meaningful member relationships, and make a positive impact on the financial lives of others. We provide the resources, encouragement, and development opportunities to help you build a career you're proud of.

What We're Looking For:

• High School Diploma or equivalent
• Excellent communication skills, both verbal and written
• A customer-first approach and the ability to create welcoming, helpful interactions
• Interest in working with people and finding ways to meet their needs
• Ability to maintain accuracy, stay organized, and protect sensitive information
• Confidence in addressing questions, working through challenges, and identifying solutions
• Willingness to learn and follow company procedures and applicable regulations
• Ability to contribute positively in a collaborative, fast-moving work environment

Work Schedule:

• Monday-Thursday: 8:00 AM - 5:00 PM
• Friday: 8:00 AM - 6:00 PM
• Rotating Saturdays: 9:00 AM - 12:00 PM

Apply Today!

Ready to take your customer service experience in a new direction? Join Kohler Credit Union as a Contact Center Member Service Representative and help us make a difference one member interaction at a time. If you enjoy connecting with people, thinking through solutions, and being part of a team that makes a difference, we encourage you to apply!

Applicants must be legally authorized to work in the United States without current or future visa sponsorship.