Application Support Analyst

Alliance HCM is looking for a full-time Application Support Analyst in Shenandoah, TX! This role is critical for ensuring client success by providing expert technical assistance and troubleshooting support for our innovative HCM solutions. Join a team dedicated to excellence and client satisfaction.

As our Application Support Analyst, you will earn competitive pay, along with these great benefits:

• 100% paid health, vision, dental, life, and LTD insurance
• 401k with employer match
• Competitive compensation consistent with qualifications
• Personal and Professional development
• Help build and shape a great tax team
• Entrepreneurial culture

ABOUT THIS APPLICATION SUPPORT ANALYST JOB

You apply your expertise to troubleshoot client questions, providing timely solutions that keep their operations running smoothly. You efficiently manage client requests through the Case Ticketing System in Salesforce, collaborating with team members to resolve issues promptly. You assist clients with specialized reporting and complex data management, handle heavy phone communication, and follow up with detailed emails. You're also involved in escalated client issues across Alliance HCM solutions and communicate clearly with management regarding deadlines. Additionally, you verify the accuracy of client and employee data before their first live payroll with the implementation conversion team, etc.)

• Knowledge of any of the following is helpful: benefits, HR, payroll, timekeeping, general ledger, SQL, and report writing.
• A major in technology, human resources, or related fields is preferred

WHO WE ARE

At Alliance, we're on a mission to be the largest independent human capital management (HCM) company in the U.S.! We empower small to mid-sized businesses with our innovative, cloud-based technology and unique single-database platform for managing payroll, HR, benefits, onboarding, and more. As the second-largest privately held payroll provider in the nation, we're dedicated to delivering top-notch HCM solutions. When you join our dynamic team, you'll find more than just a job; you'll be part of a supportive community that celebrates your success and inspires you to reach new heights. Let's grow together and make a lasting impact!

Start your journey by completing our initial mobile-friendly application for the Application Support Analyst position today!