Director, Global Business Services – HR Shared Services & Operations
Nttlimited
·Jun 18, 2026
- Location
- Petaling Jaya, Malaysia
- Workplace
- Onsite
- Type
- Full-time
- Department
- Operations
- Seniority
- Director
- Source
- Workday
Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Role Overview
The Malaysia Hub Lead is accountable for the end-to-end operational delivery of HR Shared Services administrative and operational services within the APAC region. This includes direct oversight of onshore / in-country HR administration teams and management of the regional delivery hub and/or Global Business Services (GBS) resources where applicable.
The role acts as the single point of accountability for HR Shared Services operational excellence in the region, ensuring consistent service delivery, strong governance, cost efficiency, compliance with local requirements, and alignment with the global HR Delivery strategy.
Key Accountabilities
1. Regional HR Shared Services Delivery Ownership
Own the end-to-end delivery of HR administrative and operational services across the region. Ensure consistent application of the global HR Delivery operating model, adapted for local regulatory and cultural requirements. Act as the senior operational escalation point for all HR Shared Services delivery matters within APAC.
2. Onshore / In-Country HR Administration
Provide functional leadership and oversight to all in-country HR Administration / Operations resources and GBS. Ensure clear role clarity, service standards, and performance management across local teams. Maintain strong partnerships with local HR leaders to balance global consistency with local accountability.
3. Regional Hub & GBS Management (Where Applicable)
Build, lead, and oversee regional Malaysia delivery hubs and/or GBS resources supporting the region. Be accountable for hub performance across quality, productivity, SLAs, cost, and employee experience. Ensure effective demand planning and capacity management between onshore and hub teams, and drive the transition of work to hubs wherever possible.
4. Service Performance & Operational Excellence
Own regional HR Shared Services KPIs including service quality, cycle times, cost efficiency, and customer satisfaction. Drive continuous improvement, standardisation, and simplification of processes. Identify opportunities to transition appropriate work from onshore to hubs. Support the implementation of ONE ESC and ONE HRIS.
5. Governance, Risk & Compliance
Ensure all HR Shared Services delivery activities comply with local labour laws, data privacy, and regulatory requirements. Partner with Legal, Risk, and Data Privacy teams to manage operational risk and audit readiness.
6. Stakeholder Management
Act as the primary regional interface between HR Shared Services Delivery and regional HR leadership, HR Business Partners, Centres of Excellence, and Global HR Delivery leadership.
7. People Leadership
Lead, develop, and engage HR Shared Services leaders and teams across the region. Build succession pipelines and foster a culture of accountability and continuous improvement.
Success Measures
- Stable, high-quality HR Shared Services operational delivery
- Improved service consistency and customer satisfaction
- Effective utilisation of hubs / GBS
- Reduced operational burden on HRBPs and CoEs
- Strong compliance posture
- Increased transition of work from onshore resources to hubs
- Successful build-out and scaling of regional hubs
#LI-APAC
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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