- Location
- Kuala Lumpur, Malaysia
- Type
- Full-time
- Department
- Management
- Seniority
- Senior
- Experience
- 3+ years
- Source
- Workday
Description
Service Performance and Issue Resolution
Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines.
Handle blocked payments, incorrect postings and supplier payment queries, resolving them within area of responsibility.
Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.
Liaise with Treasury on payment-related matters at operational level, ensuring clear communication and timely follow-up on queries.
Escalate recurring issues, risks, and structural defects to the Team Lead.
Implementation of Changes and Improvements
Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team.
Collaborate with the process management team by providing operational input to enhance underlying processes.
Apply new or updated work instructions, tools, and systems in daily work.
Submit improvement ideas to the continuous improvement backlog.
Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.
Financial Accuracy and Reconciliation
Create payment proposals accurately and on time, in line with agreed payment terms and schedules.
Execute payment runs, ensuring timely and error-free processing.
Perform payment reconciliation activities accurately and on time, in coordination with Treasury.
Ensure accuracy and completeness of payment processing and related system postings within own scope of work.
Identify payment exceptions and discrepancies and resolve them or escalate as appropriate.
Stakeholder Management and Communication
Work closely with the Team Lead Purchase-2-Pay Operations to ensure daily execution is aligned with operational targets.
Engage with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth and coordinated service delivery.
Collaborate with the Treasury team at operational level on payment processing, cash management, and banking-related activities.
Education
Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field.
Experience
3-5 years of experience in a process‑ or function‑related operational role, preferably within Accounts Payable, Payments Operations or Treasury Operations.
Demonstrated experience as senior specialist, subject matter expert or experienced individual contributor within an AP or P2P environment.
Knowledge and skills
Solid understanding of end-to-end payment processes, including payment proposal creation, approval workflows, payment run execution and bank file transmission.
Knowledge of payment methods and instruments (e.g., bank transfers, direct debits, cheques, virtual cards) across domestic and cross-border transactions.
Knowledge of payment-related systems, e.g. banking systems, Serrala (SAP Autobank) and Coupa Treasury.
Comfortable coordinating with Treasury, Accounts Payable, Business Units, banks and suppliers.
Ability to handle confidential commercial and financial information appropriately.
Case and ticket management for payment issues, discrepancies, and queries.
P2P master data and transaction administration.
Strong attention to detail for financial postings, supporting documentation and approval workflows.
Other requirements
Solid understanding of P2P systems and invoice‑to‑pay workflows.
Knowledge of internal controls and compliance for AP processes.
High accuracy in reviewing payment proposals, bank reconciliation data and payment status reporting.
POSITION SCOPE
Reporting Line(s)
Solid line(s) to: Team Lead Payments Management
Dotted line(s) to: n/a
Number of direct reports: n/a
Number of dotted line reports: n/a
Performance Measures
Performance measures will be defined based on individual service obligations and operational KPIs.
Working Relationships
Internal contacts:
Team Lead Payments Management
Other Team Members within own team
Other Team Members within Purchase-2-Pay and adjacent processes
Process management within Purchase-2-Pay
HR, IT support
Business contacts
External contacts
Service providers or external business partners as required for daily operations
