Call Centre Agent

Call Centre Agent, Glasgow - Starting 27th July 2026!

• Salary: Starting from £26,436.80 and progressing to £27,528.22 (based on experience and a 40 hrs contract)
• Bonus: Fantastic monthly bonus where you could earn around an extra £2000 per year.
• Shifts: We are open Monday to Friday 8am - 6pm and Saturdays 8am - 4pm, you will work on a 4-week rotational shift pattern within those hours and work 1 in 4 Saturdays, but don’t worry we’ll give you a day off during the week prior to your Saturday shift.
• Training: 4 weeks with a dedicated L&D Trainer supporting you.
• Remote working: Fully Remote working following first 2 months of in office support.

Wescot Credit Services are seeking dedicated Call Centre Agents to join our First Direct team, this is an exciting opportunity to become a valued member of the team!

You’ll handle both inbound and outbound calls, providing customers with the support they need to navigate their financial challenges. You will use your empathy and resilience to build rapport and help customers find affordable repayment solutions. By listening and understanding their struggles, you will make a positive impact on their financial recovery.

Key Responsibilities:

• Provide 5-star customer service, you will be the first point of contact, offering compassionate and professional support.
• Handle inbound and outbound calls, you will support customers through their financial struggles with care and understanding.
• Update multiple systems, you will accurately record customer interactions and outcomes across various internal systems, ensuring data is up-to-date and compliant with regulatory standards.
• Conduct detailed affordability assessments, you will assess each customers affordability before setting up payment plans.
• Create tailored repayment plans, you will help customers create affordable repayment options to get them back on track.
• Identify vulnerable customers, you will recognise signs of vulnerability ensuring the right support is given.
• Collaborate with colleagues, you will share insights and best practices, contributing to a supportive team environment.

If you’re passionate about making a difference, helping people, and working in a supportive environment, we want to hear from you!

Benefits include:

• 31 days holiday including bank holidays.
• Discounts and cash back on hundreds of high-street shops
• Optional private healthcare plan (BUPA)
• Lots of great monthly incentives where you can win a range of prizes and rewards!
• Ongoing support and development from our in-house team

Why work at Wescot Credit Services:

• Summer and Christmas Parties.
• Mandatory annual salary review.
• Company funded Health & Wellbeing Initiatives.
• See what our colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.

We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.

Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.

**At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.