Site Management Associate I

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a SMA I at ICON, you will support the management of clinical trial sites by assisting with site monitoring activities, ensuring compliance with study protocols, and maintain high standards of operational efficiency.

What You Will Do:

Your role will involve delivering clinical research work to a high standard, working closely with your team and stakeholders.

Key responsibilities include:

• Responsible for tracking and processing vendor and site payments timely
• Responsible for shipment of study supplies which may include study device shipment and ensures that supplies are adequate for investigator sites
• As instructed, periodically review the Trial Master File (TMFs) to ensure accuracy and completeness
• Assists, as directed, with review of regulatory documents from study sites; ensures completeness and accuracy
• Supports CRAs with maintaining tracking information for study activities
• Act as a central contact for the clinical team for designated project communications, correspondence, training, and associated documentation
• Handles, distributes, files and archives clinical documentation and reports
• Responsible for updating study wide distribution and contact lists
• Assists, as directed, with taking and issuing meeting agendas and minutes for designated clinical team meetings
• Helps prepare Study Coordinator and Investigator Meetings, as needed
• Completes assigned responsibilities in an accurate and timely manner and may support multiple studies
• Performs administrative tasks to support team members with clinical trial execution, as needed
• All work must adhere to ICH Good Clinical Practice (GCP) guidelines and comply with the company’s Standard Operating Procedures
• Other duties as assigned.

Your Profile:

You will bring relevant clinical research experience, along with the following qualifications and skills.

Required qualifications and experience:

• Bachelor's degree in a relevant field such as life sciences, healthcare administration, or clinical research.
• 2+ years of experience in clinical research, start up activities, site management, or related administrative roles is preferred but not mandatory.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with the ability to work collaboratively within a team environment.
• Availability to work in a hybrid environment, including attendance at the office a couple of times per week.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply