Senior Employee Benefits Advocate

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Senior Employee Benefits Advocate to join our growing team in Oak Brook, IL!

Employee Advocacy Services (EAS) provides employees with support and guidance to help them navigate their benefits with confidence. This includes assistance with benefits questions, resolving ID card issues, locating healthcare providers, and addressing medical billing or coverage concerns. The purpose of these services is to enhance employee well-being, improve workplace productivity, and strengthen the overall value of the company’s benefits package—ultimately contributing to long term organizational success.

How You Will Contribute:

• Team Lead for the EAS team overseeing the department by assigning tasks, providing training/assistance to team as needed, handle complex inquiries, manages quarterly reporting, and attends client or prospect meetings as needed. 

• Respond to inquiries from clients by email, letters or telephone regarding benefits questions, resolving ID card issues, locating healthcare providers, and addressing medical billing or coverage concerns.

• Advocating and reviewing of claim detail for corrective processing and benefits application.

• Obtain and review Contracts, Summary Plan Descriptions and Schedules of Benefits from Carriers to properly explain benefits and/or use for claim review

• Follow up with Carriers and/or providers for status on claim issues

• Pull employee/dependent details, id cards, as well as provider searches via various carrier systems

• Enter all inquiries and notes in internal systems for tracking

• Work as a team with Employee Advocacy Department as well as producers, account executives, and account managers. 

Skills & Experience to be Successful:

• High School diploma

• College Degree (preferred)

• Knowledge of MS outlook, Word, Excel

• Knowledge and use of the Internet to access Ins. Companies for PPO/HMO Networks and to obtain information for Insurance Legislation

• Familiarity with claims process, CPT codes, ICD10 codes, medical and insurance terminology, a plus

• 1-3 years of experience with employee benefits (preferred)

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.