- Location
- Germany
- Workplace
- Remote
- Type
- full-time
- Department
- Professional / Experienced
- Seniority
- Mid
- Industry
- Technology
- Category
- Customer Support
- Role type
- Individual Contributor
- Environment
- Office
- Source
- JOIN
Overview
This role serves as the first point of contact for customer inquiries, handling support tickets and software configuration questions. Responsibilities include issue identification, documentation, and escalation when needed. Candidates should have excellent problem-solving skills and customer orientation, with German at native/fluent level.
Description
## Your mission
- First point of contact for customer inquiries
- Clear, friendly, and structured communication with customers
- Analysis and resolution of incoming customer support tickets
- Support with questions regarding software configuration
- Identification of issues and collection of relevant technical information
- Recognizing when escalation to Level 2 support or the Product team is required
- Structured documentation of issues and solutions
- Ensuring high customer satisfaction through timely communication
## Your profile
- Excellent communication and problem-solving skills
- Customer-oriented and structured way of working
- Strong troubleshooting mindset – passion for identifying root causes
- Ability to work both independently and as part of a team
- German at native or fluent level
- Good English skills
## Nice to have (not required):
- Basic understanding of web applications
- Basic knowledge of M365, APIs, and HTTP status codes
- Experience with software configuration and Identity & Access Management
- General awareness of security best practices (passwords, phishing, secure device usage)
## Why us?
- 100% remote work and full flexibility over your schedule
- A transparent, trust-based culture in an international SaaS scale-up
- Modern tools, data-driven processes, and fast decision-making
- 2–3 offsites and workshops per year for strategy, connection, and team spirit
- High level of autonomy and clear development paths
- The opportunity to actively shape a fast-growing SaaS company
- Steep learning curve in customer success, onboarding, software processes & content creation
- Close collaboration with our Customer Success and Product teams
- Flexible working hours
Please send your application to **[email protected]**
Skills
M365APIsHTTP status codesIdentity & Access Management
Benefits
Remote workFlexible working hoursOffsites and workshopsAutonomy and clear development paths
Languages
GermanEnglish
Remote Scope
Global
About Boardwise GmbH
Boardwise is a leading board management software designed to streamline board meetings and governance processes. By integrating seamlessly with Microsoft, Boardwise reduces the administrative burden by up to 50%, enabling executive teams to focus on strategic decisions.
