- Location
- London
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Client Services
- Seniority
- Manager
- Experience
- 1+ years
- Industry
- Technology
- Category
- Customer Success
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Lever
Overview
Ogury is seeking a Customer Success professional to join our Client Services team. In this role, you'll be responsible for ensuring client satisfaction and retention by managing relationships with key accounts. You'll work closely with clients to understand their needs, provide strategic guidance on our advertising solutions, and identify opportunities for growth. The position requires excellent communication skills, experience in customer-facing roles, and the ability to work collaboratively. This is a hybrid role with three designated office days per week to support team collaboration and innovation.
Description
Ogury is a global adtech company powered by Persona Intelligence, its proprietary technology that enables brands and agencies to activate consistent persona-based strategies across channels and drive measurable brand outcomes.
Founded in 2014, Ogury operates in 18 countries with over 400 employees worldwide.
Ogury enables marketers to scale audience strategies with consistency in a fragmented media landscape. By maintaining persona integrity, we help brands activate high-value audiences more efficiently, strengthen campaign performance, and unlock sustainable growth.
The Opportunity:
The Client Services Manager is responsible for the day-to-day success of a defined portfolio of client accounts, combining strong client relationship management with hands-on campaign execution and performance optimization.
This role owns owns end-to -end campaign delivery, including client satisfaction and retention support while working with moderate autonomy. The Client Services Manager collaborates closely with Sales, Product, Engineering, and other internal teams to ensure campaigns are delivered effectively and clients achieve measurable value from the platform.
Key Responsibilities:
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Act as the primary point of contact for a portfolio of client accounts, building strong and trusted relationships.
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Lead client onboarding, campaign launches, and ongoing account management.
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Set up, manage, and optimize Programmatic & Managed campaigns to deliver against agreed KPIs.
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Monitor campaign performance, pacing, and account health, proactively addressing risks and issues.
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Collaborate with Sales, Product, Engineering, and internal teams to support client retention and growth.
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Deliver client training, insights, and clear performance reporting, including post-campaign analysis and presentations.
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Identify opportunities for optimization, upsell, and expansion based on performance and client needs.
What you will bring to Ogury:
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You have at least 1-3 years experience managing client accounts in a client-facing, account management, or customer success role.
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Proven understanding of digital advertising, campaign management, or programmatic media (preferred).
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Experience with 3rd party ad servers such as, (DCM, Adform etc.), ad verification tools such as, (IAS, DV, MOAT) and/or SSPs and DSPs such as, (DV360, TTD, AdForm, Xandr etc.) is a plus
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Experience with tag management systems is a plus, such as, (GTM, Adobe etc.) is a plus
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Proven ability to manage multiple campaigns or accounts simultaneously in a fast-paced environment.
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Strong analytical and problem-solving skills with the ability to interpret campaign performance data.
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Excellent communication and relationship-building skills with both clients and internal stakeholders.
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High attention to detail and strong organizational skills.
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Ability to collaborate effectively across functions, coordinate with multiple teams, and build strong partnerships to deliver successful outcomes.
Benefits
About Ogury
Ogury is a global adtech company powered by Persona Intelligence, enabling brands to activate consistent persona-based strategies across channels.
