- Salary
- $50k – $125k/yr
- Location
- Brooklyn, New York, US
- Type
- Full-time
- Source
- BetterTeam
Description
Location: Brooklyn, NY
Job Type: Full-Time
Department: Service
Job Type: Full-Time
Department: Service
Bay Ridge Honda is seeking an experienced, customer-focused Service Advisor to join our high-volume, fast-paced service team. This is a full-time opportunity for someone who thrives on delivering great customer experiences, communicates clearly, and works well in a structured, team-oriented environment.
We are looking for a professional who understands the service drive, values organization, and is ready to help customers feel informed and supported throughout the service process.
What You’ll Do:
- Greet customers professionally and create a positive first impression.
- Listen to customer concerns and accurately document vehicle issues.
- Write repair orders, provide estimates, and present recommended services.
- Communicate clearly with customers throughout the repair process.
- Work closely with technicians to ensure jobs are completed correctly and on time.
- Follow up with customers after service to ensure satisfaction and encourage retention.
- Maintain a clean, organized workstation and stay up to date with Honda processes.
- Help the team meet daily and monthly performance goals.
Requirements:
- 1+ years of service advisor or customer-facing automotive experience preferred.
- Honda or other OEM experience is a strong plus.
- Strong communication skills, both written and verbal.
- Professional, calm, and composed under pressure.
- Comfortable using dealership DMS and scheduling systems (Reynolds experience is a plus).
- Valid driver’s license and clean driving record.
- Able to work full-time, including Saturdays.
What We’re Looking For:
- Someone who puts the customer first and follows through.
- A team player who supports coworkers and respects the process.
- A detail-oriented problem solver who wants to grow in the role.
- A confident communicator with the ability to explain service needs clearly.
- Someone who shows up, stays focused, and works with purpose.
What We Offer:
- Union position with full health, dental, and vision benefits.
- Paid time off and paid holidays.
- Competitive pay structure with bonus opportunities.
- Busy shop with a strong customer base.
- A supportive service management team focused on growth, training, and long-term success.
- A dealership culture centered on professionalism, performance, and teamwork.
How to Apply:
Submit your resume with a short message about your background and experience. Let us know why you’re a strong fit for the Bay Ridge Honda service team.
Skills
React