Program Monitor

Description

The South Bay Workforce Investment Board, Inc. (SBWIB) administers workforce development programs on behalf of the County of Los Angeles, including the Transitional Subsidized Employment (TSE) and GAIN programs. These programs provide temporary, work-based training opportunities for participants to support skill development and long-term employment. The Program Monitor serves as a key liaison between worksites, program participants, and County representatives to ensure appropriate placements, address concerns, and support successful program outcomes. Through regular site visits, participant engagement, documentation review, and coordination with internal and external partners, this role supports program oversight, accountability, and overall effectiveness.

Essential Duties: Under the direction of the Director of GAIN Programs, the Program Monitor is responsible for, but not limited to, the following duties:

Site Monitoring & Participant Engagement Essential Duties

• Coordinate and maintain a monthly monitoring schedule with assigned worksites 
• Conduct site visits to meet with supervisors and program participants to address concerns, verify placement appropriateness, and provide necessary documentation and support 
• Conduct participant interviews to: 
• Assess progress, engagement, and job readiness 
• Identify and address barriers or concerns related to participation 
• Confirm understanding of job duties, expectations, and workplace safety 
• Evaluate alignment between assignment and long-term employment goals 
• Perform worksite walk-throughs to assess safety, cleanliness, and suitability; submit reports with recommendations and coordinate follow-up as needed 

Compliance & Documentation

• Review and explain program requirements and Supervisor Handbook expectations to worksite supervisors 
• Review participant files for completeness, accuracy, and compliance with program requirements.  
• Monitor GAIN participant case information in the LA County DPSS Leader Replacement System (LRS) to ensure alignment with participants’ assigned worksites and activities. 
• Issue Corrective Action Status Forms to GAIN Services Workers (GSWs) when discrepancies are identified. 
• Maintain required logs, reports, and documentation in accordance with County and program guidelines 

Coordination & Issue Resolution

• Serve as a liaison between participants, GAIN Services Workers (GSWs), and Case Managers to resolve concerns or placement issues 
• Receive, document, and follow up on complaints from participants, worksites, County representatives, and partner agencies 
• Investigate and address worksite environmental, health, and safety issues and recommend corrective action plans to facility management and appropriate staff. 
• Maintain complaint tracking logs, as assigned 
• Keep program leadership informed of ongoing issues and provide timely updates 

Administrative & Program Support

• Maintain monthly monitoring reports and submit for management review 
• Update program-related records, tracking tools, and internal documentation as required
• Provide phone and administrative support to the department as needed 
• Submit required logs and reimbursement documentation (e.g., mileage) 
• Assist with Workers’ Compensation-related communication in addition to collecting documentation and processing claims, as needed 
• Perform other related duties as assigned

Requirements

• Bachelor’s degree from an accredited college or university in Business Administration, Public Administration, or a related field**
• Minimum of three (3) years of experience performing program monitoring, compliance, auditing, or oversight functions within a public agency, workforce development program, or similar structured environment**
• Demonstrated experience conducting site visits, reviewing documentation for compliance, and identifying/reporting discrepancies
• Experience working within workforce development, job training programs, public assistance programs (e.g., GAIN), or closely related systems strongly preferred
• Experience interacting with participants, clients, or disadvantaged populations in a structured program setting is preferred, but must be in conjunction with compliance or monitoring-related duties
• Strong ability to interpret policies, apply program requirements, and ensure adherence to contractual and regulatory standards
• Excellent written and verbal communication skills, including the ability to document findings, prepare reports, and communicate with multiple stakeholders
• Highly organized with strong time management skills and the ability to manage a field-based workload with competing priorities
• Proficient in Microsoft Office Suite and comfortable navigating database systems (e.g., GEARS or similar)
• Self-directed with the ability to exercise independent judgment while maintaining accountability to program leadership
• Valid California Driver’s License, reliable transportation, and active vehicle insurance required
• Must successfully pass background and reference checks.

**Or an equivalent combination of education, training, and relevant experience sufficient to effectively perform the essential duties of the assigned job (experience may substitute education on a year-for-year basis) 

Role Expectations

• This role requires a consistent, engaged presence to support program monitoring activities, including regular in-person site visits, participant engagement, and coordination with worksites, GAIN Regions, and internal staff. The functions of this position are interrelated and require direct observation, real-time interaction, and on-site assessment to effectively verify compliance, evaluate placement conditions, and support program integrity. 
• The essential functions of this position are fundamental to its purpose and cannot be modified or removed without materially altering the nature of the role. Individuals accepting this position acknowledge their ability to perform these essential duties as described.

Note: This job description is intended to describe the general nature and level of work performed by an individual in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties as necessary to meet organizational needs. Nothing in this job description constitutes a contract of employment.

Working Conditions

• This position requires flexibility and adaptability in response to organizational priorities, operational needs, and public health or safety protocols.
• Must be able to manage multiple priorities, work under pressure, and meet deadlines related to program performance, funding requirements, and organizational initiatives.
• Will spend the majority of the day walking, standing, or sitting for extended periods, with occasional lifting and bending to handle files, storage boxes, or materials related to monitoring and site visits.
• Regular travel is required to other office locations, program sites, partner locations, and meetings that may be both within and outside the local area. 
• Reliable transportation, a valid driver’s license, and proof of insurance are required. 

Salary & Benefits

This is a full-time, non-exempt position with a standard 40-hour workweek. The starting salary rate will be commensurate with experience. Our Company offers a comprehensive employee benefits package, which includes 75% coverage for medical, dental, and vision costs for employees only; sick and vacation time; holidays, and a competitive 401 (k) plan. Eligibility for Public Service Loan Forgiveness (PSLF). Employees are eligible to enroll in the company's health benefits package after completing the 60-90-day employment introductory period.