Technical Support Engineer

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. 

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

RESPONSIBILITIES

• Provide DCS/SIS, SCADA/FastsTool/STARDOM & ExaQuantum product after sales service support to Internal/External customers.
• Receives and processes customer orders, inquiries, and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product applications.
• Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service.
• Manage and Communicate with Local country office & YHQ Global Response Centre to solve problems or issues.
• Global Dispatch support for YCO Troubleshooting/commissioning to meet customer satisfaction.
• Perform 24 hours standby duties which include emergency oversea dispatch in short notice.
• Assist Response Center  Manager to handle and follow up with crisis-report, service note, complex issue, & affiliate dispatch request etc.

Requirements

• Minimum 4 years of experience in control system engineering, such as DCS, SIS, SCADA, STARDOM, ExaQuantum, PLC, or equivalent systems.
• Hands-on experience with systems such as CENTUM VP, ProSafe-RS, or similar industrial control platforms is an advantage.
• Strong troubleshooting, servicing, and maintenance skills in distributed control systems and industrial networks (e.g. L2/L3, firewalls).
• Conduct service, maintenance, and troubleshooting training for local country offices
• Ability to work independently and collaboratively in a fast-paced, customer-focused environment.
• Good communication and coordination skills to work with global teams and stakeholders.
• Willingness to be on standby and travel overseas on short notice when required.

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret to inform that only shortlisted candidates will be notified.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture.  We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status.  We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances.  Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!