Senior Order & Production Coordinator – Custom Merchandise

Job description:

Job Title: Senior Order & Production Coordinator – Custom Merchandise

Location: Burlington, ON (In-Office)
Company: AZX Sport / Simplified Sourcing | aztex.com

About AZX Sport

AZX Sport / Simplified Sourcing is a boutique promotional products manufacturer working with some of the world's biggest brands to create custom, trend-forward merchandise

We're known for handling complex, one-of-a-kind projects that require tight coordination between factories, logistics partners, and internal departments.

About the Role

We're looking for a Senior Order & Production Coordinator — someone who's highly organized, detail-driven, and can succeed in a fast-moving production environment.

This is not a basic customer service role. It's about managing production timelines, packaging details, and logistics to make sure every order runs smoothly, stays on spec, and ships on time.

What You'll Do

• Manage complex orders from production start to final delivery.
• Track timelines, updates, and dependencies using production calendars.
• Coordinate closely with factories, shipping, and fulfillment teams to keep everything moving.
• Work with Customer Service to get quick answers on order details and approvals.
• Double-check all specs, packaging notes, and shipping instructions before release.
• Flag potential delays early and work cross-functionally to stay on schedule.

What You Bring

• Experience managing custom or made-to-order production (promo, print, packaging, or similar industries).
• Strong attention to detail and a calm, organized approach under pressure.
• Excellent communication — able to chase info and follow up without letting details slip.
• A natural problem-solver who enjoys connecting the dots between art, production, and logistics.