- Location
- Moldova
- Type
- Full-time
- Source
- Pinpoint
Description
Customer Experience Specialist
Department: Operations
Employment Type: Full Time
Location: Moldova
Reporting To: Edgar Dacin
Description
US Software Solutions is a software development company focused on providing digital technologies to the Utilities, Telecommunications, Energy Efficiency, Renewable Energy, and Gas/Electricity sectors. Thanks to a team consisting exclusively of experts in their field, we are ready to supervise any project, regardless of its complexity and scale.
We are looking for a Customer Experience Specialist to follow up with customers after field services are completed. You will confirm service quality, identify any issues, document customer feedback, and escalate concerns when needed.
We are looking for a Customer Experience Specialist to follow up with customers after field services are completed. You will confirm service quality, identify any issues, document customer feedback, and escalate concerns when needed.
Work schedule:
Monday - Friday from 15:00 till 23:00
Monday - Friday from 15:00 till 23:00
Key Responsibilities
- Make outbound follow-up calls to customers after service completion.
- Confirm that the work was completed and equipment is functioning properly.
- Identify and document customer concerns or unresolved issues.
- Escalate service-related issues to the appropriate teams.
- Inform customers about upcoming satisfaction surveys and encourage feedback.
- Record call outcomes and customer feedback accurately in internal systems.
Skills, Knowledge and Expertise
- English – B2 level or higher, with strong spoken communication skills.
- Previous experience in customer service, call center, customer support, or a similar role.
- Strong communication, active listening, and problem-solving skills.
- Basic computer skills and experience with CRM or similar systems.
- Ability to work independently in a remote environment.
- Reliable internet connection, computer, and headset.
- Comfortable handling a high volume of outbound calls.
Benefits
- Competitive salary package;
- Being part of a international, dynamic work environment;
- Professional development (seminars, courses);
- Paid time off (PTO) such as sick days and vacation days;
Skills
Customer Service