Customer Service Senior Analyst

Skill required: Retirement Solutions - Customer Relationship Management (CRM)
Designation: Customer Service Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Knowledge and understanding of corporate group retirement plans (403(b), 401(k) and 457 plans) including retirement plan design, investment monitoring, plan administration, compliance testing and enhanced understanding of retirement plan rules & regulations. • US Retirement Middle Office Plan Level documentation knowledge preferred in addition to experience in participant services. • Retirement solution is a comprehensive process to understand how much money you will need when you retire Retirement solution also helps you identify the best • Set of practices aimed at managing and optimizing interactions between a business and its customers. • CRM systems typically involve the use of technology to organize, automate, and synchronize sales, marketing, customer service, and support activities, with the ultimate goal of enhancing customer satisfaction and fostering long term relationships.
What are we looking for? • Primary skill - Customer Relationship Management (CRM) - P1
Roles and Responsibilities: • In this role you are required to do analysis and solving of increasingly complex problems. • Your day to day interactions are with peers within Accenture. • You are likely to have some interaction with clients and or Accenture management. • You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments. • Decisions that are made by you impact your own work and may impact the work of others. • In this role you would be an individual contributor and or oversee a small work effort and or team. • Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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