- Location
- San Francisco
- Type
- Full-time
- Department
- Healthcare
- Source
- Freshteam
Description
We are seeking a customer-focused and professional Customer Care Representative to support customers throughout their experience with the company. The ideal candidate is friendly, patient, and solution-oriented, with strong communication skills and the ability to handle customer inquiries, resolve concerns, and build positive relationships.
Responsibilities
- Respond to customer inquiries through email, chat, phone, and other communication channels.
- Provide accurate information and helpful solutions to customer questions and concerns.
- Assist customers with requests, account-related questions, orders, services, or general issues.
- Handle customer complaints professionally and work toward effective resolutions.
- Follow up with customers to ensure their concerns have been resolved.
- Escalate complex or sensitive issues to the appropriate department when necessary.
- Maintain accurate records of customer interactions and requests.
- Follow company policies, procedures, and customer care standards.
- Identify recurring customer concerns and communicate relevant feedback to internal teams.
- Maintain a positive, professional, and empathetic approach in every customer interaction.
- Collaborate with internal teams to ensure a smooth and consistent customer experience.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Empathy, patience, and a customer-first mindset.
- Strong problem-solving and active listening skills.
- Ability to handle difficult or frustrated customers professionally.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize customer requests.
- Comfortable using CRM systems, ticketing platforms, email, chat, and other digital tools.
- Ability to learn new systems and processes quickly.
- Strong time-management and follow-up skills.
Requirements
- Previous experience in customer care, customer service, customer support, call center, or a similar role.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a remote team.
- Ability to manage multiple customer interactions while maintaining service quality.
- Reliable internet connection and a suitable setup for remote work.
- Professional, positive, and customer-oriented attitude.
- English proficiency is required if the position involves supporting English-speaking customers.
* By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.
Skills
Customer Service