Manager, Wardrobe Operations

Job Title: Manager, Wardrobe Operations
Reports To: Senior Manager, Wardrobe Operations
Working Hours: Monday - Friday 9am-5pm
Place of Work: Milton Keynes Studios
Other: Full Time

ABOUT RWS GLOBAL
RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating
customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia,
consumer products and more.

RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando, Sydney and Riyadh with
dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on
entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines,
sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations,
RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale,
producing over one million live moments every day and employing over 8,000 individuals and performers worldwide.

The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games,
Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular starring the Radio City Rockettes and more. For more information, visit rwsglobal.com.

ROLE SUMMARY
The Manager, Wardrobe Operations reports directly to the Senior Manager, Wardrobe Operations based in the
NYC HQ. Managers will be expected to organize and execute shopping lists, document and track inventory,
conduct costume and shoe fittings with performers and then pack all items or supplies to be delivered to
location. Managers will attend weekly production meetings for their assigned projects. The ideal candidate will
have experience in the entertainment or costume industry working with multiple budgets and tight deadlines.

They will be extremely organized and have strong verbal and written communication skills. They will be able to
travel internationally when needed and will be a team player with a solution-oriented mindset.

RESPONSIBILITIES

• Works with Senior Manager, Director, and Project Managers to maintain daily operations for projects in all ongoing operations
• Reports weekly to Senior Manager
• Performs fittings to oversee and maintain design integrity
• Source or design replacement items as needed and works with fabricators throughout the build process
• Orders shoes and performer supplies and any other show needs
• Tracks and maintains multiple project budgets
• Performs weekly rack walks with to ensure alterations are being completed as directed
• Works with Costume Shop Manager to ensure projects have required in labor and is aware of labor budget
• Attend weekly production meetings
• Oversees and runs project pack outs and deliveries
• Travels to ships/venues and installs as needed
• Sewing, crafting, millinery and wigs as needed
• Variable hours pending project needs

QUALIFICATIONS & SKILLS

• 3-5 years in Wardrobe Supervisor/Manager, Stage Management role, or equivalent
• Experience in theme parks, touring, or cruise lines is preferred
• Knowledge and experience with garment fitting and alterations for dancewear, menswear, and formalwear
• Knowledge and experience with theatrical vs fashion alterations
• Able to manage multiple projects at once while staying within budget
• Proficient computer literacy including experience with Numbers/Keynote AND Excel/Word
• Ability to manage a team in person AND remotely
• Ability to adapt and be flexible
• Ability to collaborate with the wardrobe team to efficiently complete assigned projects
• Ability to listen, take instruction, and to participate in a team
• Excellent organizational, communication, and time management skills
• Ability to establish and maintain effective working relationships with coworkers and vendors
• Ability to work well under tight deadlines, in a fast paced and high-pressure environment
• Ability to lift at least 20 lbs, as well as climb and reach on ladders
• Experience in the live entertainment and event production industries preferred
• Extremely detail-oriented and responsible

COMPANY BENEFITS

• Competitive Salary
• Company Pension
• 25 days paid holiday excluding Bank Holidays
• Paid parental leave
• Computer (Mac/Windows)
• Company Phone Program
• Flexible working (office/remote)
• Employee Assistance and Wellbeing Programme
• Childcare Support Policy
• Employer Sponsored Vision Programme

Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned.

DIVERSITY AND INCLUSION STATEMENT:
DIVERSE IS WHO WE ARE
Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it.
All differences are welcome here. We know for a fact that each employee’s individual background, life experiences,
knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and
achievements.
So, bring all of who you are, no questions asked.