Associate - Client Management

Key Responsibilities

Account Management

• Support end-to-end delivery of enterprise campaigns across content, events, video and research.
• Coordinate with editorial, design, product and events teams for on-time delivery.
• Own trackers, timelines, approvals and follow-ups.
• Draft client emails, status updates, recaps and meeting notes that are ready to send.

Founder and Stakeholder Engagement

• Engage confidently and warmly with founders, CXOs and senior client stakeholders.
• Prepare briefs before every client conversation.
• Keep the Inc42 Founder and leadership updated on account status, risks and next steps.
• Host partners at summits and client events.

AI and Workflow Automation

• Use AI tools (Claude, ChatGPT, Gemini) daily for research, drafting, analysis and proposals.
• Build automated workflows for reporting, reminders, trackers and approvals.
• Replace manual, repetitive tasks with faster systems.
• Test new tools and bring the useful ones to the team.

Process Building

• Create SOPs, templates, checklists and playbooks for recurring work.
• Maintain a single source of truth for every account.
• Document what works so the pod can scale.

Analysis and Reporting

• Track and interpret campaign performance data.
• Build post-campaign reports and ROI summaries.
• Monitor account health and flag risks or upsell opportunities.
• Support proposals and RFPs with research, benchmarks and pricing inputs.

Staying Ahead

• Anticipate client needs before they are raised.
• Flag delays and risks early, with a suggested fix.
• Follow up and close loops without reminders.

Must-Have Skills

• 1–3 years in account management, client servicing, partnerships, consulting, agency or a founder's office role.
• Excellent written and spoken English.
• Outstanding people skills and composure with senior stakeholders.
• Hands-on, daily use of AI tools, with examples of how they've improved your work.
• Strong Google Sheets or Excel skills and comfort with project management tools.
• Analytical mindset with the ability to present data simply.
• High ownership and attention to detail.

Good-to-Have Skills

• Experience with automation tools (Primarily Asana).
• Exposure to B2B media, events, brand solutions or the startup ecosystem.
• Experience building decks, proposals and RFP responses.
• Basic understanding of digital marketing metrics.

Education and Background

• Graduate in any discipline. Preference for Business, Marketing, Mass Communication or Economics. MBA/PGDM is a plus but not mandatory.
• Preferred backgrounds: B2B media, advertising or marketing agencies, brand solutions, events, consulting, SaaS or startups.

You'll Fit Right In If You

• Like being both the most organised and the most personable person in the room.
• Would rather build a system once than do a task ten times.
• Are comfortable with speed, changing priorities and several accounts running at once.
• Take feedback well and improve quickly.

What You'll Get

• Early-career access to founders, CXOs and leading tech and startup brands.
• Close mentorship with real responsibility from the first month.
• Freedom to design the pod's tools, processes and workflows.
• A front-row seat at Inc42's flagship summits and programmes.

Growth Path

What Success Looks Like

• First 30 days: You know every account, stakeholder and live deliverable. Trackers are fully up to date.
• First 60 days: You handle daily client communication on at least two accounts and have automated one recurring workflow.
• First 90 days: Core processes are documented as SOPs, and clients see you as a reliable point of contact.