Providing a welcoming front of house service to all visitors to IGI UK. This includes answering and fielding phone calls, distributing letters to the correct department / person and providing administrative assistance to all at IGI UK.

Job Description

Company Description

IGI - International General Insurance Co. Ltd. is a leading international specialist commercial insurer and reinsurer with a global portfolio of Energy, Property, Construction & Engineering, Ports & Terminals, Marine, Financial Institutions, General Aviation, Professional Indemnity, Casualty, Directors’ and Officers’, Legal Expenses, Political Violence, Contingency and Treaty Reinsurance. Registered in Bermuda as a limited liability company, with operational headquarters in Amman, Jordan and offices in London, Malta, Bermuda, Norway, Dubai, Kuala Lumpur and Casablanca, we aim to deliver outstanding levels of service to our clients and brokers.

Key Responsibilities

• Run the reception area: answer and field all incoming calls and transfer as appropriate
• Meet and greet our visitor, announce visitors to our employees before showing them to the brokers lounge.
• Day to day running of the office: booking meeting rooms, restocking photocopier paper, change toners for the printers, ensure stationary is always of a good supply, keep coffee/ refreshment areas fully stocked, printers stocked with paper, etc.
• Coordinate international and domestic travel for all UK staff using A&G Travel.
• Book UK hotels, visas, & taxis for IGI employees visiting London office.
• Arrange for Visa Invitation letters for IGI employees visiting London when requested.
• Assist with video conferences and conference calls in the meeting rooms – using Teams platform.
• Arrange for UK and global couriers when requested, using our approved suppliers.
• Distribute and keep log of visitor and temporary building passes alongside IT.
• Help PA with admin for events– Annual cocktail party, staff Christmas party, brochure or materials distribution, Board meeting preparation.
• Assist Underwriters with Ad hoc requests - booking lunch venues/basic admin, personal expenses etc.
• Providing the admin credit card expenses to Finance monthly.
• Ensure all merchandise for the office is fully stocked.
• Ordering of small IT supplies.
• Arrange meetings for the Delegated Authority committee meetings (DAC) & Product Oversight Group meetings (POG).
• Help ensure health and Safety is adhered to around the office, including updating the accident book, ensuring the first aid kits are fully stocked and reporting any H&S risks
• Compiling weekly travellers to and from the UK office
• Report facilities issues such as faults with lighting, toilets etc.

Key Attributes & Professional Qualifications

• At least one years’ experience in a similar role
• Proficient in the use of Microsoft Word and Outlook
• Knowledge of administrative and clerical procedures
• Excellent verbal and written communication skills
• Excellent organizational and planning skills
• Professional personal presentation

Conduct Rules

SMCR was introduced by the Financial Conduct Authority (FCA), includes a set of Conduct Rules that apply to most employees in UK financial services firms. These rules aim to improve individual accountability and promote a healthy culture across the industry.

Individual Conduct Rules

These are the core five rules that apply to all employees

• Act with integrity
• Act with due skill, care and diligence
• Be open and cooperative with the FCA, PRA, and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standards of market conduct