Service Administrator Assistant

 POSITION SUMMARY:

Big Star Hyundai seeks an experienced Service Administrative Assistant.  Candidates must be self-motivated, committed to providing quality customer service, and able to operate in a fast-paced team-environment.  Strong work ethic and the highest level of integrity and professionalism are required.

 DUTIES AND RESPONSIBILITIES:

Greet and assist customers in person and over the phone, delivering a high level of customer service to build long-term relationships.

Schedule incoming repair appointments and coordinate service timelines.

Open, Manage and close service files with accuracy and attention to detail.

Process and submit glass repair claims to insurance companies, ensuring timely billing and reimbursement.

Review vendor invoices and generate purchase orders to maintain efficient operations.

Support warranty administration by assisting with warranty claim submissions.

Collaborate with internal departments to monitor and track used vehicle repair progress.

Assist the rental department with inventory management and vehicle availability.

Perform additional duties and special projects as assigned by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.

 EDUCATION and/or EXPERIENCE:

 Proficiency in MS Word, Outlook, & Excel are required.  Must be organized, accurate and detail oriented.

 NOTE:

 This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

 I have carefully read and understand the contents of this Job Description.  I understand the responsibilities, requirements and duties expected of me.  I also understand that this Job Description does not constitute a contract of employment nor alter my status as an at-will employee.  I have the right to terminate my employment at any time and for any reason, and the Company has the same right.

 We are an Equal Opportunity Employer