Individual Giving Assistant

Description

Full-time Exempt, $62,000

Background

Internationally recognized as a premier museum and research center, the Frick is known for its distinguished Old Master paintings and outstanding examples of European sculpture and decorative arts.

The collection originated with Henry Clay Frick (1849–1919), who bequeathed his home, paintings, sculptures, and decorative arts to the public for their enjoyment. The institution’s holdings—which encompass masterworks from the Renaissance through the nineteenth century—have grown over the decades, more than doubling in size since the opening of the museum in 1935. A critical component of the institution is the Frick Art Research Library, founded in 1920 by Helen Clay Frick, daughter of the museum’s founder. Recognized as one of the world’s top art history research centers, it has served students, scholars, and members of the public free of charge for generations.

 
The Frick has undergone a comprehensive renovation and was open in a temporary home, Frick Madison, from 2020 through early 2024, while renovations were underway at the mansion on 70th Street. In addition to special exhibition galleries and education spaces, we have added enhanced visitor amenities and accessible spaces. The Museum and Art Research Library reopened to the public in April 2025.

Workplace Culture

At The Frick Collection, we pride ourselves on promoting an open and welcoming workplace culture that supports work-life balance. The Frick strives to provide our employees with competitive salaries and exceptional benefits in a beautiful and pleasant work setting, while offering an excellent opportunity to appreciate some of the world’s finest works of art.

 
The Frick Collection  provides equal opportunity to all employees and applicants for employment without regard to personal characteristics such as race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or other characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Position Summary

The Individual Giving Assistant supports the Individual Giving team in stewarding The Frick Collection’s members and donors and providing a high level of customer service. Reporting to the Senior Manager of Individual Giving, the Assistant serves as a primary point of contact for members by phone and email, supports donor acknowledgement and stewardship processes, and helps maintain accurate and up-to-date database records. The Assistant also provides administrative and on-site support for member events and programs, including occasional evening and weekend events.

Responsibilities

• Provide excellent customer service to members by phone and e-mail, responding to questions about museum hours, ticketing, membership, donations, events, programs, and other member benefits.
• Listen to and respond to member feedback, working with the Individual Giving team to address questions, resolve issues, and identify appropriate solutions.
• Manage the membership and donor acknowledgement process for Friends, lower-level Fellows and Young Fellows, and Annual Fund donors, ensuring acknowledgements are accurate and sent in a timely manner.
• Produce in-house acknowledgement letters and coordinate with the mail house to ensure outgoing acknowledgements are processed and mailed according to schedule.
• Maintain accurate and up-to-date donor and membership records, making routine database updates and helping to ensure data is clean and reliable.
• Provide administrative support to the Individual Giving team, including preparing materials, tracking information, and assisting with day-to-day projects and communications.
• Support member events and programs, including providing on-site assistance at occasional evening and weekend events.

Requirements

The education and/or experience requirements listed below are representative of the knowledge, skill, and ability required to successfully perform the essential duties of this position. 

• 1–2 years of experience in customer service, nonprofit, development, membership, or administrative roles and/or internships.
• Strong customer service and communication skills, with a friendly and professional approach to working with members and colleagues.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
• Comfortable working in a fast-paced environment and handling questions or issues with patience and good judgment.
• Familiarity with databases and Microsoft Office, including Outlook, Word, and Excel, preferred.

Physical Requirements

The physical requirements of this role are needed to perform the essential job functions with or without reasonable accommodation(s).

Physical requirements are comparable to most office roles. Ability to interact in-person with colleagues. Use common office tools and machines (computer, phone). Ability to traverse throughout the office and building(s) both inside and outside of the museum and visit different levels of the building. Ability to carry/transport materials weighing up to 20 pounds.

Benefits in Employment with the Frick Collection

Paid Holidays: Full-time employees are eligible for 14 paid holidays, all federal holidays including Juneteenth, and Election Day and four floating holidays: two may be used in the first half of the calendar year, two may be used in the second half of the calendar year. 

Sick and Vacation time: Eligible full-time employees accrue up to 12 sick and 15 vacation days their first year of employment. In subsequent years, eligible full-time employees accrue up to 12 sick days and 25 vacation days/year. 

Paid Family leave: In addition to adhering to all federal family leave laws, we provide all eligible employees with paid bereavement and family leave.

Health, Dental and Vision insurance: all full-time employees and their eligible dependents may enroll in employer sponsored benefits plans. Employees contribute to the cost of health insurance based on income level and type of coverage selected. 

Short and Long Term Disability and Life Insurance: the Frick covers the entire cost of these benefits for all full-time employees. The life insurance benefit is up to three times the employee’s annual salary.

Retirement: The Frick supports all employees in planning for retirement by offering participation in a Tax Deferred Savings Plan – 403(b) and a defined benefit pension plan. We also offer retiree health benefits for retirees and their eligible dependents.

Wellness Programs at the Frick include an Employee Assistance Plan, a discount on Citi Bike memberships and a discount on bike helmets. 

Additional benefits include discounted transit benefit, flexible spending accounts for health, dependent care and commuting costs.

Employment Status and Compensation

This is a full-time exempt role. The annual salary is $62,000

Application Process  

Apply here or send resume and cover letter to: 

Senior Manager of Individual Giving 

The Frick Collection  

1 East 70th Street  

New York, NY 10021