IT Specialist

Location: Cavite Economic Zone

Work Setup: Onsite

Compensation Range: up to ₱55,000

KEY RESPONSIBILITIES

• Provide timely and professional technical support to internal users by diagnosing, troubleshooting, and resolving hardware, software, network, and server-related issues.

• Record, track, monitor, escalate, and close incidents and service requests through the Service Desk system, ensuring compliance with established support processes.

• Deliver desktop and end-user support, including PC diagnostics, problem tracking, and troubleshooting of desktops, laptops, monitors, printers, mobile devices, and other IT peripherals.

• Install, configure, update, maintain, and repair IT equipment, including PCs, printers, switches, servers, copiers, and other network-connected devices.

• Provide Level 2 and Level 3 technical support for servers, network infrastructure, and other IT systems as required.

• Deploy new computers, manage PC replacements and rollouts, and maintain accurate IT asset inventories, records, and loaner equipment.

• Escalate complex technical issues to the appropriate support teams and coordinate with IT managers and team leads to prioritize incidents and service requests.

• Work with IT vendors, suppliers, and the Purchasing team to evaluate, source, and procure IT hardware, network equipment, and related resources.

• Support employee onboarding, IT orientation, and end-user training to ensure users can effectively access and operate required systems and equipment.

• Provide technical support for manufacturing systems and help ensure IT operations comply with organizational policies, quality standards, and safety requirements.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Information Technology or a related field.

• At least 2 years of experience supporting LAN, network infrastructure, servers, and personal computers.

• At least 1 year of experience working with networking technologies and Microsoft-based systems.

• At least 1 year of experience supporting Active Directory and servers in a production environment.

• Experience using Service Desk or IT service management tools, such as ServiceNow.

• Experience supporting wired and wireless network environments, including network design and implementation.

• Proficiency in Microsoft Windows operating systems, Microsoft Outlook, Microsoft Office, Active Directory, domain account administration, and DHCP.

• Experience configuring and supporting end-user devices, including desktops, laptops, and iOS/Android mobile devices.

• Strong hands-on experience in network and infrastructure support, including LAN/WLAN environments, servers, switches, VoIP systems, wireless access points, and printing devices.

• Ability to deploy, configure, maintain, and troubleshoot computers and network-connected peripherals.

• Strong analytical, diagnostic, and problem-solving skills, with the ability to identify root causes and resolve technical issues effectively.

• Excellent written and verbal English communication skills, with a patient, customer-focused, and service-oriented approach.

PREFERRED QUALIFICATIONS

• Relevant industry certifications, such as Microsoft Certified Systems Engineer (MCSE), Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA).

• Experience supporting enterprise infrastructure environments involving Dell servers, VxRail, Nutanix, Cisco Catalyst 9300 switches, and Cisco VoIP solutions.

• Experience supporting IT operations in manufacturing environments.

• Experience coordinating with third-party IT vendors and suppliers for equipment procurement, troubleshooting, and technical support.

REQUIRED SKILLS & TECHNOLOGIES

• Operating Systems and Productivity Tools: Microsoft Windows, Microsoft Outlook, Microsoft Office.

• Identity and Network Services: Active Directory, domain account administration, DHCP.

• Networking: LAN, WLAN, wired and wireless network design and implementation, network switches, wireless access points.

• Server and Infrastructure Support: Dell Servers, VxRail, Nutanix, server maintenance, infrastructure troubleshooting.

• Network and Communication Equipment: Cisco Catalyst 9300 switches, Cisco VoIP, printers, copiers, and multifunction devices.

• End-User Computing: Desktop and laptop deployment, PC configuration, mobile device support (iOS/Android), peripheral installation and troubleshooting.

• IT Service Management: Service Desk systems, incident management, service request tracking, escalation, and resolution.

• IT Asset Management: Hardware deployment, inventory control, PC rollouts, asset documentation, and loaner equipment management.

• Core Competencies: Technical troubleshooting, problem-solving, customer service, user training, vendor coordination, and technical communication.