SCORE! Arcade Lead Playmaker

Description

Be part of something new! SCORE! Arcade is preparing to open a brand-new entertainment space at Little Creek Casino Resort, with an anticipated opening at the end of November 2026. Join our team and help bring this exciting new experience to life by creating a fun, engaging environment for our guests! 

The SCORE! Arcade Lead Playmaker at Little Creek Casino Resort is responsible for overseeing the daily operations of the arcade and redemption areas while ensuring exceptional guest service, operational efficiency, and team member development. This position supervises SCORE! Arcade Playmakers, coordinates arcade maintenance and vendor support, manages redemption inventory, and maintains compliance with all company policies and Tribal Gaming Commission regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise and support SCORE! Playmakers in daily operations and guest interactions.
• Develop Team member schedules and monitor labor needs to support operational demands.
• Maintain a fun, clean, safe, and guest-focused arcade environment.
• Help with redemption inventory, ordering, stocking, and display presentation.
• Monitor arcade game performance and coordinate repairs, maintenance, and vendor support.
• Ensure operational readiness and maximum game uptime.
• Resolve guest concerns and provide prompt guest recovery when necessary.
• Assist with budgeting, inventory management, and departmental financial controls.
• Monitor cash handling, redemption transactions, and internal control compliance.
• Report arcade performance metrics, guest trends, and operational opportunities.
• Coordinate promotions, tournaments, birthday parties, and special events.
• Ensure team members are properly trained in guest service standards, safety procedures, and department operations.
• Maintain accurate operational records, inventory documentation, and incident reports.
• Communicate professionally and effectively with guests, team members, vendors, and leadership.
• Promote positive team morale and foster a collaborative work environment.
• Perform opening, running, and closing operational duties as assigned.
• Perform other work-related duties as assigned to support the success of LCCR.

ESSENTIAL BEHAVIORAL EXPECTATIONS

• Maintain confidentiality.
• Accountable to team members and the organization, for example, attends all meetings and trainings.
• Display sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe.
• Operate within the parameters of the Little Creek Casino Resort Human Resources’ policies, departmental policies, and all other applicable regulations.
• Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
• Demonstrate emotional intelligence in your explicit behaviors in your interpersonal work relationships with all team members, managers and supervisors, and our guests.

PERSONAL COMPETENCIES

We foster a team-oriented environment at LCCR and depend on the SCORE! Arcade Lead Playmaker to represent our company in a courteous and professional manner with special attention to operational excellence, exceptional guest service, leadership, and accountability.

Leadership and Team Development:

Demonstrates the ability to lead, coach, and motivate team members.

Provides clear direction, accountability, and support to create a positive and productive work environment.

Promotes collaboration, communication, and team engagement.

Customer Service Excellence:

Demonstrates a strong commitment to providing exceptional guest service.

Handles guest concerns professionally and efficiently while maintaining positive guest relationships. Maintains a positive and energetic atmosphere throughout the arcade.

Operational Excellence:

Maintains strong organizational skills and attention to detail. Effectively manages inventory, labor, scheduling, and operational priorities.

Ensures arcade equipment, redemption areas, and guest spaces remain operational and visually appealing.

Communication and Interpersonal Skills:

Possesses excellent communication skills, both verbal and written.

Communicates effectively with team members, guests, vendors, and leadership.

Maintains professionalism in all interactions.

Adaptability and Problem-Solving:

Demonstrates the ability to adapt to changing operational needs and guest demands.

Remains calm and composed in a fast-paced and dynamic environment.

Effectively resolves operational and guest service issues.

SUPERVISORY AND LEADERSHIP RESPONSIBILITIES

Directly supervises SCORE! Playmakers. Responsible for interviewing, scheduling, training, coaching, evaluating performance, and recommending disciplinary action in accordance with LCCR policies.

S.I.G.E. TRIBAL - STATE COMPACT & ACCOUNTING & INTERNAL CONTROL

DUTIES AND RESPONSIBILITIES

Responsible for internal control and compact compliance regarding operations and ensure compliance with regulation of the Tribal Gaming Commission.

Requirements

Knowledge, Skills, and Abilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

Language Skills  

• Ability to communicate clearly and professionally both verbally and in writing.
• Ability to effectively present information and respond to guest and team member questions.
• Ability to read, interpret, and implement operational procedures and policies.         

Mathematical Skills                                                     

• Ability to add, subtract, multiply, divide, and calculate percentages and ratios.
• Ability to manage inventory counts, cash handling, labor reporting, and operational metrics.

Reasoning Ability  

• Ability to solve practical problems and make sound operational decisions.
• Ability to prioritize tasks and manage multiple operational responsibilities simultaneously.
• Ability to respond effectively to guest concerns and operational challenges in a fast-paced environment.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or GED required.
• Associate degree in hospitality, business, information technology, or related field preferred.
• Experience with guest service operations, inventory management, scheduling, and team supervision required.
• Minimum of two years supervisory experience in arcade, hospitality, gaming, entertainment, or related operations preferred.
• Ability to work varying shifts including days, nights, weekends, and holidays.

Certificates, Licenses, Registrations

• Class III Gaming License issued from Squaxin Island Gaming Commission

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

• While performing the duties of this job, the team member is regularly required to stand, walk; and use hands to finger, handle, or feel.
• The team member frequently is required to reach with hands and arms and talk or hear.
• The team member must regularly lift and/or move up to 50 pounds.
• Ability to Communicate quickly and accurately.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

• Work in an environment with bright, dim, or flashing lights and loud sounds.
• The noise level in the work environment is usually moderate to loud.