Technical Support Officer

 Technical Support Officer - Cemeteries and Bereavement Services

Location: Maldon, Essex
Pay: £15.00 per hour PAYE
Hours: 37 hours per week, full-time
Job Type: Temporary, initial 6-month contract
Working arrangements: Minimum 3 days per week on-site
Closing date: Wednesday 21st October 2026

 

About the Role

We are recruiting for a Technical Support Officer to support Maldon District Council’s cemeteries and bereavement services on an initial 6-month contract.

This role involves a mix of administration, record keeping, customer service and operational coordination. You will help manage enquiries, maintain accurate burial and memorial records, support contractors and colleagues, and ensure requests and service issues are dealt with professionally and sensitively.

Experience within the cemeteries industry is required, alongside strong administration and customer service skills. This would suit someone who is organised, comfortable working with confidential information and able to handle sensitive enquiries with care.

 

What You’ll Do

• Provide day-to-day administrative and operational support to cemetery and bereavement services.
• Maintain accurate records of burials, grave plots, memorials and related documentation.
• Respond to enquiries, complaints and service requests from the public, funeral directors, contractors and council colleagues.
• Coordinate information and workloads to help ensure requests are dealt with promptly.
• Provide guidance on procedures and escalate more complex issues when needed.
• Support compliance with cemetery legislation, council policies, health and safety requirements and data protection.
• Assist with administrative processes, service records and income-related tasks.
• Identify ways to improve processes, record keeping and customer service.
• Support seasonal projects and ceremonial events when required.

 

What We’re Looking For

• Previous experience working within the cemeteries industry.
• Experience in administration, technical support, service coordination or operational support.
• Strong customer service skills, including handling enquiries and complaints professionally.
• Experience maintaining accurate records, databases and confidential information.
• Good organisational skills and the ability to manage competing priorities.
• Confidence following policies, procedures and health and safety requirements.
• A sensitive and professional approach when dealing with bereavement-related enquiries.

 

Who Might Suit This Role

This position could suit a Cemeteries Officer, Cemetery Administrator, Bereavement Services Officer, Technical Support Officer, Cemeteries Coordinator or Bereavement Services Administrator.

Candidates with experience in burial administration, memorial records, funeral services or local authority operational support may also have relevant transferable skills, provided they have experience working within the cemeteries industry.

 

Why Join

• £15.00 per hour PAYE 
• Initial 6-month temporary contract.
• Full-time hours of 37 per week.
• Opportunity to support an important community service.
• A varied role combining administration, customer service and operational coordination.

If you have cemeteries industry experience and are looking for your next temporary opportunity, we would like to hear from you. Apply today with your CV.