Client Management Executive I

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

If you are passionate about identifying online opportunities, reviewing travel data, developing solutions, supporting new processes and tools and working in a strong team environment – this role will be perfect for you. Your responsibilities will include providing online tool support and support with product implementations, MI/data accuracy oversight and troubleshooting, management of issue resolution and tracking, interaction with Amex GBT internal resources and customer key contacts to provide consultation around online tools, technology and functionality for day-to-day North America travel program requirements.  You will be the primary support resource for day to day online interactions, issues, follow up, tracking, escalations and resolution as well as engagement in online special projects and presentations.

What You'll Do

• Supports integration of online booking tool changes and strategic initiatives in conjunction with dedicated Amex GBT Commercial team, Traveler Care team, Product Support, and Client Travel team.
• Researches and engages through support of online booking tool issues at all levels including user issues and feedback, coordination of non-critical technology-based issues and defects such as system issues, faring issues, product functionality, connectivity issues and critical system issues and outages.
• Provides ongoing updates on reported issues to ensure understanding and timely completion.
• Interfaces directly with client and Amex GBT technology groups that support the online booking tools.
• Communicates product upgrades, functionality improvements and issues as directed by client managers.
• Provides customized ongoing online education and training to support to client and traveler needs.  
• Provides formalized feedback and documentation quarterly to client manager for client presentation on performance and opportunities. 
• Manages process for file downloads, uploads and distribution for user additions, change and deletions in the online booking tool. 
• Supports client in communication of goals and opportunities for online tool including enhancement requests, new functionality testing, agency formatting requirements, and regional capabilities.
• Maintains relationship with client technical contacts to ensure timely resolution of user issues and through knowledge of SSO applications, Tool integration, and information security standards.

What We're Looking For

• Comprehensive knowledge of online booking tool(s) - Neo preferred
• Ability to draw meaningful conclusions from data
• Understanding of downstream tools such as Compleat, Connect Profile, Connect, GDS - Sabre preferred
• Eagerness to work in a team environment
• Demonstrates high level of ownership and accountability
• Organization, project management, and prioritization skills 
• Excellent written and verbal communication skills 
• Ability to comfortably interact directly with client key contacts
• Proactive issue identification and resolution 
• Experience building strong, inclusive working relationships in a diverse global work environment 

     

Location

Canada

     

The Canada national base salary range for this position is from 

$38,677 - $88,677

The national range provided includes the base salary that Amex GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. 

 

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!