Agent, Guest Services (non-Driver)
Holland America/Princess Alaska-Yukon Land Operations
·Jul 23, 2026
- Location
- Kenai Princess Wilderness Lodge
- Type
- Full-time
- Department
- Transportation
- Visa
- Not sponsored
- Source
- Pinpoint
Description
Agent, Guest Services (non-Driver)
Department: Guest Services
Employment Type: Seasonal - Full Time
Location: Kenai Princess Wilderness Lodge
Description
Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
The Guest Service Representatives are the greeters, problem-solvers, and sales force of all that is the location where you work. You provide excellent service; apply knowledge of company products, optional tours, services, local information, policies, procedures, and guidelines to assist guests and employees; and support the overall goals of the company as you provide the best experience possible for our visitors. Be part of the team who shares their backyard with guests. Live a summer of adventure and memories, both creating your own and those for others.
The Guest Service Representatives are the greeters, problem-solvers, and sales force of all that is the location where you work. You provide excellent service; apply knowledge of company products, optional tours, services, local information, policies, procedures, and guidelines to assist guests and employees; and support the overall goals of the company as you provide the best experience possible for our visitors. Be part of the team who shares their backyard with guests. Live a summer of adventure and memories, both creating your own and those for others.
RESPONSIBILITIES
- Performs a variety of moderately difficult customer service tasks.
- Routinely applies knowledge of Company products, services, and policies to provide excellent customer service and generate maximum sales.
- Assists customers, employees, and management and responds to queries.
- Supports housekeeping and laundry as directed.
REQUIREMENTS
- Must pass a pre-employment background check.
- Minimum age of 18 years is required to reside in company housing, where available.
- Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
KNOWLEDGE, SKILLS, & ABILITIES
- Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
- Ability to stand/walk/work on feet for a minimum of 8 hours per day.
Benefits
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
- Reward for Referral Program
- Experience – Of a lifetime!
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
Skills
Customer ServiceHousekeeping