Software Site Reliability Engineer

About Sysco LABS:

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 55th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.

Sysco operates 333 distribution centers across 10 countries, with 75,000 colleagues serving approximately 670,000 customer locations, including restaurants, healthcare and educational facilities, lodging establishments, entertainment venues and more. For fiscal year 2026, which ended June 27, 2026, the company generated sales of more than $84 billion.

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations.

Sysco LABS’ enterprise technology is present in the end-to-end foodservice journey, enabling the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network and the in-restaurant dining experience of the end-customer.

The Opportunity

Join the Sysco Commercial Technology (CT) Site Reliability Engineering team as a Software Site Reliability Engineer, where you will help improve the reliability, scalability, performance, security, and operational excellence of Sysco's Commercial Technology ecosystem. Our team is responsible for delivering end-to-end reliability across the technology stack from cloud infrastructure and platform services to APIs, applications, and customer-facing digital experiences supporting enterprise API platforms, digital commerce, B2B integrations, and other business-critical systems across the CT landscape.

This is a Software SRE role focused on applying software engineering principles to solve reliability challenges at scale. You will design and build automation, develop internal tools and platforms, enhance observability, reduce operational toil, and deliver engineering solutions that strengthen the reliability and resilience of distributed systems.

Working closely with product, platform, and infrastructure engineering teams, you will contribute to building highly available, scalable, and resilient services while embedding reliability throughout the software development lifecycle.

Responsibilities:

• Own the reliability, scalability, performance, and operational excellence of one or more services or platform components across the Commercial Technology ecosystem.

• Apply software engineering principles to design and build solutions that improve reliability, resilience, and engineering productivity.

• Design, develop, and maintain automation, internal tools, self-service capabilities, and reliability engineering workflows.

• Define, implement, and improve SLIs, SLOs, observability standards, dashboards, alerts, and operational metrics.

• Partner with product, platform, and infrastructure engineering teams to improve service architecture, production readiness, deployment safety, and operational excellence.

• Troubleshoot complex production issues using application code, logs, metrics, traces, APIs, databases, and infrastructure telemetry to identify root causes and implement long-term solutions.

• Participate in incident response, postmortems, and reliability reviews, ensuring follow-up actions are implemented through engineering improvements.

• Improve deployment automation, release validation, rollback strategies, and production readiness.

• Contribute to capacity planning, performance optimization, disaster recovery, and resilience testing.

• Participate in architecture and design reviews to ensure systems are reliable, scalable, observable, secure, and operationally efficient.

• Build and enhance shared engineering tools, libraries, and platform capabilities that improve developer productivity and service reliability.

• Participate in an on-call rotation, using operational insights to continuously improve automation and reduce operational toil.

Requirements:

• 2+ years of experience in Site Reliability Engineering, Software Engineering, Platform Engineering, Production Engineering, DevOps, or a related engineering role.

• Strong software engineering skills, with experience designing, developing, testing, and operating production-grade software.

• Proficiency in one or more programming languages, such as Java, Go, Python, or JavaScript/TypeScript.

• Ability to read, understand, and debug application code to identify systemic issues and implement long-term engineering improvements.

• Solid understanding of distributed systems, cloud-native architectures, microservices, APIs, databases, messaging systems, caching, networking, and system design.

• Experience supporting large-scale distributed systems, enterprise SaaS solutions, digital commerce platforms, or other high-traffic environments.

• Experience applying Site Reliability Engineering principles, including SLIs, SLOs, error budgets, incident management, blameless postmortems, automation, and toil reduction.

• Experience troubleshooting production systems using application code, telemetry, and infrastructure diagnostics.

• Hands-on experience with observability practices, including metrics, logs, traces, and profiling, using platforms such as Datadog, Prometheus, Grafana, OpenTelemetry, Splunk, or ELK.

• Experience with AWS, Azure, or GCP and cloud-native technologies such as containers and Kubernetes.

• Experience with CI/CD, Infrastructure as Code, and platform engineering tools such as Terraform, Helm, Argo CD, Jenkins, or GitHub Actions.

• Experience developing internal developer platforms, automation frameworks, or reliability engineering tools that improve reliability and engineering productivity.

• Experience with service meshes, API gateways, messaging systems, caching, database reliability, or resilience engineering.

• Experience with AIOps, AI-assisted operations, or modern observability platforms.

• Strong analytical, problem-solving, and systems-thinking skills.

• Excellent communication and collaboration skills, with the ability to work effectively across cross-functional engineering teams.

• Demonstrated ownership, curiosity, and a continuous-improvement mindset.

Benefits: 

• Performance-based annual bonus  

• Performance rewards and recognition  

• Agile Benefits - special allowances for Health, Wellness & Academic purposes  

• Paid birthday leave 

• Team engagement allowance  

• Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws  

• Hybrid work arrangement  

  Sysco LABS is an Equal Opportunity Employer.