Regional Manager (AHC)

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. This position requires a consistent presence in the work environment and regular attendance. Employees are expected to adapt to emergency situations and fulfill other duties as assigned to maintain the safety and service of our residents and employees.

Focus: Operations, Finance, and Performance Metrics

• Financial Oversight & NOI: Prepares and analyzes reports detailing Net Operating Income (NOI), maintenance budgets, and long-term capital plans. Monitors monthly performance against budget projections and adjusts operating strategies to meet financial goals.

• Occupancy:  Ensures occupancy levels for all sites meet or exceed budget.

• Marketing: Stays abreast of market conditions to develop and implement effective marketing strategies.

• Rent & Rent Collections: Maximizes rental income and collection fees while actively monitoring rent variations and aging reports to ensure timely collections and revenue stability in accordance with approved budgets.

• Maintenance & Capital Projects: Coordinates with the Maintenance Superintendent to ensure the timely processing of work orders. Reviews capital replacement plans to ensure they align with Physical Needs Assessments (PNA) and approves workmanship for major contract repairs (plumbing, electrical, etc.).

• Physical Inspections: Conducts regular scheduled and unscheduled site visits to ensure the marketability, curb appeal, and safety of both interior and exterior community spaces.

• Expenditure Control: Maintains strict control over on-site spending, including the review and approval of purchase requisitions exceeding $500.

Focus: Personnel, Compliance, and Administration

• Talent Management: Analyzes personnel needs across the portfolio. Ensures staff documentation and performance plans are managed in a timely manner alongside Human Resources.

• Compliance & Policy: Directs compliance teams to ensure adherence to affordable housing program regulations. Addresses non-compliance through coaching, mentoring, and accountability measures for Property/Community Managers.

• Staff Development: Promotes continuing education through seminars and training programs. Coaches field staff on Standard Operating Procedures (SOPs). 

• Resident Relations: Handles escalated resident concerns, reviews responses to resident surveys, and evaluates requests for policy exceptions.

• Strategic Planning: Works with financial analysts to prepare annual budgets and contributes to the development of five-year portfolio plans.

• Operational Integrity: Ensures all properties operate ethically and responsibly, including the oversight of generative AI tool usage among staff and participation in emergency response guidelines as needed.

• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees. 

• Participate in Trauma Informed Care (TIC) initiatives, including training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.

• Employees are expected to use Generative AI solutions ethically and responsibly.

• Other duties as assigned.

All supervisors: 

• Lead, motivate, engage, and retain employees by: 

  • Setting goals for performance and deadlines that comply and conform with the company’s plans and vision.

  • Organizing workflow and ensuring employees understand and are trained on their duties or delegated tasks.

  • Monitoring employee productivity and providing constructive feedback and coaching.

  • Ensuring alignment across various procedures. 

This position requires the incumbent to exhibit the following behavioral skills

1. Values Driven | Demonstrates an understanding of the values (Compassion, Equity, and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.

2. Leadership | Provides direction to people and/or projects by clearly and effectively setting a course of action for the assigned department staff and tasks; manages the planning, execution, and achievement of assigned department goals.

3. Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.

4. Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally, and/or in writing; proactively exchanges accurate and timely information.

5. Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning.  Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.

6. Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity, and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization’s team-building events.

7. Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work; complies with procedures and directives, and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner.

Education

Required

• Bachelor's Degree from an accredited four-year college or university in Business, Property Management, Real Estate Management, Public Administration, or a related field.

  • An additional eight (8) years of related experience may be considered in lieu of the degree requirement.

Experience

Required

• Six (6) years of experience in property management of multifamily properties, including LIHTC.

• Four (4) years of supervisory management experience.

• Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable.

• Proficiency with Yardi, Real Page, or other property management software. 

• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Education and Experience 

• Certified Apartment Manager or Certified Apartment Portfolio Supervisor.

• Certified Property Manager or Accredited Residential Manager.

• Certified Senior Professional Housing Manager or Certified Management Executive.

• Ability to learn cloud technologies such as LucidChart for diagrams, workflow, and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

License + Certificates

Required

• Texas Class “C” driver’s license at the time of placement and insurable by the organization’s fleet and liability insurance carrier.

• Must have the ability to earn certifications as required by assigned tasks.

Technical Skills

To perform this job successfully, the employee should have

• Proficiency in math.

• Proficiency in verbal/written communication.

• Understanding and knowledge of regulatory compliance.

• Knowledge of capital planning, financial analysis, and strategic planning and implementation.

• Must be an effective and open communicator with strong decision-making skills. 

• Must possess advanced knowledge of operational characteristics and service delivery programs. 

• Must possess advanced leadership and management skills. 

• Ability to build effective relationships. 

• Ability to analyze problems, identify alternative solutions, and project consequences of proposed actions.

• Excellent mediation skills.

• Ability to motivate and mentor personnel.

• Ability to enhance the skills of existing employees for current and future responsibilities.

• Ability to assume a leadership role in decision-making

• Ability to develop and maintain positive resident relationships.

• Ability to objectively evaluate employees' performance, recognizing achievements, and assisting employees in overcoming problem areas whenever possible.

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, walking and moving about the office and/or community property, and attending onsite and offsite meetings. The employee must be able to complete data entry, utilize various portals, and communicate via email and verbally via telephone. Will need the ability to walk large properties and climb stairs. The employee must occasionally transport up to 25 pounds. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Office Environment

• The noise level in the work environment is usually moderate.

• High level of interaction with external/internal clients.

• May be transferred or be required to work at different properties or sites for interim periods in order to support business needs. 

Outside Environment

• Subject to environmental elements when conducting visits to various sites or participating in outside events. 

In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodations to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities if it would not impose an “undue hardship” on the operation of the employer’s business.

As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism, and honesty to merit the respect of our co-workers, clients, partners, vendors, and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy, and responsiveness.  

Equal Employment Opportunity Statement 

Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time without notice.