- Location
- Canberra 6th floor, Australia
- Type
- Full-time
- Seniority
- Manager
- Source
- Workday
Description
What success looks like in this role:
As an Endpoint Services Manager, you will lead technical support teams responsible for endpoint and modern device environments, ensuring reliable, secure, and efficient services across the organization. You will drive operational excellence, service improvements, automation initiatives, and lifecycle management strategies while partnering closely with Infrastructure, Cybersecurity, Network, and Digital Workplace teams.
This role offers the opportunity to influence endpoint services strategy, improve user experience, and lead the adoption of modern workplace technologies that support business productivity and growth.
Key Responsibilities
Lead supervisors and technical support teams across endpoint and modern device service functions.
Manage service delivery performance, including ticket allocation, resolution effectiveness, SLA adherence, and user satisfaction.
Monitor operational trends and identify recurring incidents, problem areas, and potential risks associated with hardware refreshes, software deployments, and system upgrades.
Ensure effective end-to-end support for endpoint technologies, including laptops, desktops, mobile devices, peripherals, and collaboration tools.
Drive problem management initiatives, working with technical teams to resolve complex and recurring issues.
Oversee endpoint device lifecycle management, including provisioning, deployment, asset management, refresh, and decommissioning.
Manage hardware and software inventory levels and support procurement planning activities.
Collaborate with Infrastructure, Cybersecurity, Network, and Digital Workplace teams to ensure secure and resilient endpoint services.
Champion endpoint management best practices, automation initiatives, self-service capabilities, and user enablement programs.
Lead continuous improvement initiatives focused on service efficiency, operational stability, and enhanced employee experience.
Ensure endpoint services align with security, compliance, and organizational standards.
Ideal Candidate
Strong experience managing End User Computing (EUC), Endpoint Services, Desktop Support, or Digital Workplace environments.
Hands-on understanding of endpoint management technologies such as Microsoft Intune, MECM/SCCM, Microsoft 365, Azure AD/Entra ID, Autopilot, Endpoint Security, and Mobile Device Management (MDM) solutions.
Experience leading technical support teams and driving service improvement initiatives.
Strong stakeholder management skills with the ability to engage technical and business leaders.
Knowledge of ITIL-based service management practices, incident, problem, and change management.
Passion for delivering exceptional user experience through modern workplace technologies.
You will be successful in this role if you have:
NV1 Security clearance is required for this role.
4-6 years of relevant experience in Endpoint Services, EUC, Desktop Engineering, Digital Workplace, or IT Service Management environments.
Prior leadership experience preferred, with demonstrated ability to coach, guide, and develop technical teams.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.