Hungarian Speaking Gaming Support Specialist

Hungarian Speaking Gaming Support Specialist - Emails Only (Sofia Office)

Are you a passionate gamer with a keen eye for detail and fluent Hungarian writing skills? Do you want to work in the gaming industry without having to answer phone calls? We are seeking a Hungarian Speaking Gaming Support Specialist to join our dedicated Player Support team in Sofia. In this role, you will handle player inquiries exclusively via written communication (email and ticketing system), helping gamers resolve account issues, gameplay questions, and technical glitches.
This is an on-site position based in our modern office in Sofia, Bulgaria, where you will join a passionate community of fellow gamers and digital support professionals.

Requirements

• Language Skills: Exceptional, native-level written communication (C1/C2) in Hungarian, along with a strong working command of written English (B2 or higher) for internal systems and documentation.
  
• Legal Status: Must be an EU citizen or possess a valid, unrestricted work permit for Bulgaria.
  
• Gamer Mindset: Genuine interest in video games (PC, console, or mobile) and familiarity with common gaming terminology and player mechanics.
  
• Skills: Excellent typing speed, strong grammar and composition in Hungarian, high empathy, and a clear, helpful writing style.
  
• Experience: Prior experience in email customer support, ticketing systems (e.g., Zendesk, Salesforce), or community moderation is a plus, but entry-level applicants with strong writing skills are welcome!
  

Responsibilities

• Respond to player support tickets, emails, and web forms in Hungarian with clear, accurate, and personalized solutions.
  
• Assist players with account recovery, in-game purchases, billing issues, missing items, and basic connection troubleshooting.
  
• Maintain a friendly, empathetic, and player-focused tone across all written interactions.
  
• Identify recurring bugs or server issues and report them to the quality assurance and development teams.
  
• Accurately categorize and tag incoming tickets using our internal player management tools.
  

What We Offer

• Relocation Package: Full flight reimbursement to Sofia plus company-arranged accommodation for your first 2–3 weeks in Bulgaria.
  
• Competitive Salary: Attractive base remuneration paired with monthly performance and quality bonuses.
  
• 100% Non-Voice Role: Focus purely on written communication with zero phone calls or live voice handling.
  
• Comprehensive Benefits: Private medical and dental insurance, transport subsidies, and a multi-sport card.
  
• Gamer-Friendly Environment: Modern office in Sofia equipped with gaming consoles, esports rooms, chill-out areas, and free daily coffee and snacks.
  
• Training & Career Growth: Fully paid training on game mechanics and player support systems, with clear paths to step into Quality Assurance, VIP Support, or Team Management.
  

If you love gaming and prefer expressing yourself through writing, this is the ideal opportunity to turn your passion into a career! Join our player support team in Sofia today. Apply by submitting your CV in English, and let's level up your career together!