Associate, Disability Services

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Overview



Required Skills and Abilities

Preferred Skills and Abilities

Principal Responsibilities

1.  Reviews and approves leave of absence claims based on eligibility for the Family and Medical Leave Act (FMLA) and Yale leaves. Reviews physician certification forms and makes leave approval decisions based on the medical information provided. 2.  Regularly communicates and interacts with staff to obtain medical information needed to complete initial FMLA/LOA claim approvals or continued recertification of benefit for  FMLA/LOA. 3.  Reviews and applies State Disability Laws within scope of FMLA/LOA Administration as applicable. 4.  Coordinates LOA/FMLA Administration with STD/WC Administration for concurrent claims. Processing STD claims in database for appropriate time usage and supplemental pay.  5.  Serves as liaison with The Standard regarding Short Term Disability for M&P’s. Explains sick time spend down and waiting periods for STD and helps employees make decisions on use of STD. Addresses issues and complaints received from employees regarding STD approval and administration with The Standard. Provides information to The Standard for all categories of employees for the purpose of determining eligibility and payment on Long Term Disability (LTD) claims. 6.  Assesses the status of employees approaching the end of their leaves or employees in their layoff notification period in order to provide guidance and inform them of the options available at the point of separation including retirement; disability retirement; LTD etc. and the associated benefits. 7.  Tracks and monitors all leaves for compliance with Yale policies and federal and state regulations. Maintains CRM database documenting conversations and events regarding leaves by individual employee. Runs reports and modifies templates as needed. Enters and updates information as necessary.  8.  Communicates with and educates employees to set appropriate expectations both verbally and in writing. 9.  Coordinates the processing of all leaves of absence, ensuring employees and their departments are notified in a timely manner on the status of the request and the University and department is in compliance.  10. Evaluates information received, calculates, adjusts time and pay according to plan and union contractual agreements. 11. Works in close collaboration with internal stakeholders including Benefits Planning, Worker’s Compensation, and Office for Equal Opportunity Programs and Human Resource Generalists.  12. May perform other duties as assigned. Required Education and Experience 1.  Bachelor’s degree in Human Resources or related field and two years of experience in absence management, leave requests and/or disability processing.   2.  Solid understanding of leave of absence laws, process and procedure. Skills and Abilities Ability to consult regarding confidential and complex issues. Strong customer service experience, with proven ability to build and manage relationships with external and internal clients. Excellent problem-solving and decision making skills. The skills to multi-task, prioritize, and work in a fast paced, high volume environment and work under pressure. The skills to deliver strong written and verbal communication, with the ability to effectively deliver difficult messages to clients by telephone and in the form of very detailed letters of explanation.

Job Posting Date

08/04/2026

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Associate (22)

Salary Range

$61,500.00 - $91,875.00

Time Type

Full time

Duration Type

Temporary / Casual (Fixed Term)

Work Model

Hybrid

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.