- Salary
- $57k – $98k/yr
- Location
- Leesburg, VA, VA, US
- Education
- Associate
- Source
- GovernmentJobs
Description
As an Information & Referral Specialist, you will serve as a central point of contact for individuals, families, and community organizations seeking assistance. You will assess client needs, provide accurate information and referrals, and connect individuals experiencing housing instability or homelessness with services that best support their unique circumstances. This position also plays an important role in community outreach and collaboration with local service providers to strengthen access to resources throughout Loudoun County.
Key responsibilities include, but are not limited to:
- Provide information, referrals, and assistance to residents, community organizations, and partner agencies in accordance with agency policies, service standards, and state reporting requirements.
- Conduct client assessments to identify needs, evaluate available resources, and make appropriate referrals.
- Assist individuals in exploring options, resolving service needs, and advocating on their behalf when appropriate.
- Staff the Coordinated Entry intake line, serving as the single point of entry for homeless services.
- Monitor and respond to requests received through the intake phone line, department email, and online service portals, prioritizing requests to ensure timely service delivery.
- Utilize automated systems and databases to document services, maintain accurate records, and support program reporting.
- Maintain required program documentation while ensuring the confidentiality and security of client information.
- Collaborate with community organizations, service providers, and internal programs to coordinate services and improve access to resources.
- Perform other duties as assigned in support of departmental operations.
- A strong commitment to public service and assisting individuals from diverse backgrounds.
- Excellent communication, customer service, and interpersonal skills.
- The ability to assess needs, analyze situations, and connect individuals with appropriate resources.
- Strong organizational skills and attention to detail while managing multiple priorities.
- The ability to work collaboratively with colleagues, community partners, and stakeholders.
- Proficiency using databases, case management systems, and standard office technology.
- Sound judgment and the ability to maintain confidentiality when handling sensitive information.
Knowledge of human services systems, community resources, and referral processes. Ability to work with people of all backgrounds and sensitivity to the challenges of those experiencing homelessness and/or unstable housing situations with complex presentations, including chronic trauma. Knowledge of Microsoft Suite, Homeless Management Information System.
Skills
Customer Service
