Guest Services Floor Supervisor

The Guest Services Floor Supervisor is a key public-facing leader here at OMSI. As part of our Guest Services team, this role is responsible for delivering exceptional service across the museum campus. In addition to ticketing, ushering, answering questions, wayfinding, and concierge desk duties, this role provides on-the-floor supervision, coaching, and support to Guest Services Representatives. The position ensures smooth daily operations, supports revenue goals, addresses guest concerns with professional decorum, and models a proactive, solutions-focused approach to both sales and service in a fast-paced, mission-driven environment.

 

Candidates must have, but not limited to, the following knowledge, skills, and experience:

• 1 years of experience with the following:
  • Demonstrated experience in a fast-paced environment, often with stringent and overlapping deadlines, with an emphasis on handling high-volume customer interactions and transactions;
  • Demonstrated experience working effectively with people of diverse backgrounds and talents.
• 1 year of supervising staff in a fast-paced, public-facing retail, hospitality, attraction, or service environment.
• Demonstrated interpersonal and communication skills and ability to provide strong culturally-responsive customer service;
• Demonstrated skills in teamwork and collaboration with colleagues with varied skills and responsibilities;
• Demonstrated problem-solving skills, with an emphasis on exercising initiative and good judgment while adhering to confidentiality, protocol, and community agreements;
• Demonstrated ability to pivot between individual and team work;
• Ability to handle multiple tasks, often with overlapping and time-sensitive deadlines;
• Demonstrated organizational, project, leadership, and people management skills that encourage collaboration, team-building, and accountability that meet individual, departmental, and organizational deadlines and expectations;
• Ability to model and support a positive team dynamic with an emphasis on coaching and mentoring paid and unpaid staff using asset-based feedback;

This is a Regular, Part-Time position that is regularly scheduled for 30-39 hours per week.

Please see the attached job description for a full list of responsibilities and qualifications.