- Location
- Lisbon
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Today
- Source
- CareersPage
Description
Main Requirements
- Fluent English
- Previous experience managing paid advertising campaigns is mandatory
- Degree in Marketing or a related field
- Digital Marketing experience
- Familiarity with social media products and digital advertising
- Previous customer support/contact-centre experience, preferably within Advertising Technology
- Strong problem-solving and customer service skills
About the Role
We are looking for an English-speaking B2B Customer Support Specialist to support advertisers using digital advertising products.
The role combines customer support, product troubleshooting and digital advertising knowledge and is therefore particularly suitable for candidates with a Digital Marketing / Paid Ads background.
Key Responsibilities
- Provide end-to-end troubleshooting for advertising products via email and chat
- Resolve technical and product-related queries
- Collaborate with Product Operations and Engineering teams
- Maintain strong customer satisfaction and service quality
- Meet service-level and productivity targets
- Help advertisers understand product features and recurring issues
What We Offer
- Welcome bonus
- Meal allowance
- International B2B technology environment
- Opportunity to work with digital advertising products
Schedule
Initial operation:
Monday–Sunday between 07:00 and 19:00, with 07:00–16:00 and 10:00–19:00 shifts.
The project may later transition to a 24/7 rotational schedule with two rotational days off.
Expected start date: 22 October 2026
Apply
If you have hands-on Paid Ads/Digital Marketing experience and want to move into B2B advertising support, apply now.
Prefer to apply by email? You can also send your CV in English directly to [email protected], mentioning the job title in the subject line.