Customer Service/Office Specialist

CUSTOMER SERVICE/OFFICE SPECIALIST

ROLE OVERVIEW

This position will provide customer service, general finance and other administrative support to Kwik Lok Canada. This position wears many hats and you’ll be part of a tight-knit team providing full office support for our Cambridge, Ontario plant!

POSITION RESPONSIBILITIES AND RESULTS

ACCOUNTING SUPPORT

Provides general accounting support for Kwik Lok Canada, including maintaining accurate financial records, processing invoices and payments, supporting customer account reconciliation, assisting with month-end close activities, and helping prepare documentation for audits and reporting. This role works closely with the Accounting Manager and internal teams to ensure information is accurate, timely, and properly recorded across accounting systems, customer portals, Excel, and the company general ledger.

CUSTOMER SERVICE

• Provides internal support to Regional Sales Managers and Assembly Technicians:
• enters and manages orders, communicates customer needs and updates information in the ERP system (Microsoft Dynamics NAV)
• provides RSMs with Lok samples and quotes; pricing and parts availability; and advisory services for machine sales
• assists Assembly Technicians with customer technical support services, documentation
• Responds to customer and distributor inquiries, resolves issues, and provides product and service information with accuracy and efficiency
• Initiates and processes Return Material Authorizations and credits
• Facilitates collection, storage, and distribution of bag closure samples as requested

GENERAL ADMINSTRATIVE DUTIES

• Assists and provides backup for the accounting team, is cross trained to provide backup and support to other departments as needed
• Performs routine filing, scanning, copying and other office duties as needed.
• Moves quickly and efficiently while maintaining customer service-oriented communication to internal and external partners of the company
• Receives and responds to telephone, email, fax and mail inquiries in a timely manner
• Complies with Kwik Lok’s Global Food Safety program. Ensures visitors follow protocols.

REQUIRED QUALIFICATIONS

• Education: High school diploma or general education degree (GED)
• Experience: one-year related experience and/or training; or equivalent combination of education and experience.
• Must be proficient in Microsoft Office products- strong Word and Excel skills required
• ERP experience required (Microsoft Navision experience preferred)
• Must be legally authorized to work in the Canada without sponsorship

KEY SKILLS AND ATTRIBUTES

• The ability to speak either French and/or Spanish in addition to English is a plus
• Must be organized, detailed orientated, have the ability to detect inconsistencies in data
• Ability to work reliably and successfully in a deadline-driven environment
• Can work both independently and in collaboration with others
• Advanced communication skills (listening, written, and verbal)
• Conveys friendly and patient atmosphere both in person and over phone
• Excited about providing amazing customer service and advocating for customers
• Experienced in resolving conflicts and concerns
• Confident in troubleshooting and investigating to resolve issues
• Seeks and accepts feedback for personal development
• Experience with customs and shipping protocols and procedures

ALL THE DETAILS…

• Length of assignment: 12- to 24-month temporary contract
• Salary commensurate with experience: $ 46,000-52,000 CAD/year
• Level: Exempt position reporting to the Plant Manager
• Paid leave: Paid vacation accrual and holidays
• Benefits: Medical and dental health insurance offered after 90 days of employment
• Schedule: Monday -Friday 8:30am to 4:30pm
• Location: Cambridge, Ontario
• Vacancy status: Open vacancy
• Setting: Office environment in manufacturing facility

To learn more about Kwik Lok, visit www.kwiklok.com.

Kwik Lok is an Equal Employment Opportunity (EEO) employer. We strongly encourage people from underrepresented groups to apply. We value a diverse workforce and provides equal opportunities to all employees and qualified applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, disability, marital status, genetic information, or status as a veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.