IT Support I

Description

Start your IT career by helping people solve technology challenges!

REJIS is looking for an IT Support I team member to provide hands-on technical support for REJIS and our clients. This entry-level position is a great opportunity for someone who enjoys working with computers, troubleshooting problems, and learning how technology supports essential public-service organizations.

You’ll work alongside experienced Technical Services professionals while helping install, configure, maintain, and support workstations, servers, network equipment, and telecommunications systems.

What You’ll Do

• Install, configure, move, and support workstations, laptops, printers, monitors, and other computer equipment
• Provide Level 2 desktop and server support for REJIS staff, clients, vendors, and site employees
• Troubleshoot hardware, software, network, and telephone issues
• Assist with server, network equipment, wireless LAN, and infrastructure support
• Maintain accurate equipment inventory records and update equipment locations as needed
• Help prepare for equipment installations by conducting site visits, identifying materials, and testing network equipment
• Track helpdesk requests, document resolutions, and communicate updates to clients and vendors
• Perform preventative maintenance and help identify potential equipment or environmental concerns
• Assist with data and voice wiring installations and other technical projects
• Protect REJIS and client information in accordance with CJIS, MULES, and REJIS requirements

Why REJIS?

At REJIS, you’ll gain valuable experience supporting a wide range of technology while helping keep critical systems running for the communities we serve. If you’re dependable, curious, and excited to build your technical skills, this could be the perfect place to start your next chapter.

Bring your problem-solving skills. We’ll help you grow the rest of the way.

Requirements

What You’ll Bring

• Associate’s degree from a two-year college or technical school and 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience
• Relevant certifications or training, such as A+, Network+, or Microsoft certifications, are helpful
• Basic to intermediate technical knowledge and a willingness to learn
• Ability to troubleshoot problems, follow written and verbal instructions, and work under general supervision
• Strong communication, customer service, and documentation skills
• Ability to manage multiple tasks and priorities
• Proficient computer skills, including email, word processing, spreadsheets, databases, and other business applications
• Ability to work at client locations and occasionally outside normal business hours
• Valid driver’s license and legally required automobile insurance
• Ability to lift and carry equipment weighing up to 50–75 pounds and safely use ladders and small tools

Join REJIS. Innovate. Impact. Inspire.

The minimum salary starts at $27.22/hour with the possibility of additional compensation based on years of experience, demonstrated skills, certifications, and education. This is an hourly position and is eligible for overtime.