F&B Supervisor

226 rooms | 12,643 sq. ft. meeting/event space

Amenities: complimentary shuttle to and from SeaWorld, multiple on-site dining options, pet friendly rooms, fitness center, outdoor games and activities.

Our Hill Country hotel is just five minutes from SeaWorld San Antonio and under 20 minutes from the River Walk and Lackland Air Force Base. Featuring three heated outdoor pools, a whirlpool, cornhole, and giant table games, along with flexible on-site dining options, the property offers a resort-style experience. It provides an engaging environment for hospitality professionals focused on creating exceptional guest experiences and leisure operations.

JOB DESCRIPTION

Job Title:  Food & Beverage Supervisor

Division:  Food and Beverage

Supervision Exercised:  Restaurant employees, Banquet employees, Room & Service Employees

Supervision Received:  Restaurant Manager, F&B Manager, General Manager

JOB SUMMARY

The F&B Supervisor is responsible for assisting the F&B Director with the supervision of the Restaurant and Room Service on the execution of events. Schedule for this position is primarily evenings, weekends, and holidays. 

JOB DUTIES

Supervise, guide, and direct Restaurant/Room Service/Banquet employees. 

Provide accurate feedback on performance to the F&B Director

Assist servers, bussers, and hosts on the floor during all meal periods.

Ensure that department goals are communicated, understood, and met by all employees

Ensure that Restaurant/Banquet/Room Service employees are trained on technical and service aspects of the job (e.g., food or room preparation, customer service)

Provide constructive feedback to employees to help them perform their jobs better

Supervise daily restaurant operations, establishing and maintaining dining room policies and procedures.

Oversee Banquet events as directed by the F&B Director

Monitor and inspect food and beverage deliveries

Inspect food and beverage outlets for proper storage, sanitation, security, neatness, and rotation of inventory.

Work with management to ensure that employees have the necessary resources to effectively perform their jobs. (e.g., supplies, equipment)

Responsible for Guest Satisfaction in terms of food and beverage, hospitality, and service standards.

Responsible for engaging the guests at every table with friendly dialogue

Provide a safe working environment by ensuring compliance with safety EcoSure and Health Department requirements

Establish and maintain an effective communication and information system through logs, emails, daily and weekly meetings, and open communication with all departments.

Supervise and reconcile cash controls for each shift in attendance

Act as a "bridge" between management and Restaurant/Banquet/Room Service employees to facilitate department operations.

Collaborate with management to recognize and celebrate Restaurant/Banquet/Room Service employees' performance contributions (e.g., department recognition programs)

Collaborate with management to develop and carry out ideas and procedures to continuously improve the department's performance.

MINIMUM REQUIREMENT

High School graduate or equivalent

Must have previous Food and Beverage supervisory experience in a similar environment

Must be able to work flexible shifts and schedules, including weekends and some holidays

Must work well with or without direct supervision

Must be neat and well-groomed at all times

Needs to be flexible, self-motivated, and positive and have a professional attitude towards guests, co-workers, and management.

Employees must fulfill their performance standards for this position and comply with company policies, rules, and procedures of the hotel, including those set out in the employee Handbook or otherwise communicated (verbally or in writing) to employees.  The job description is intended to describe the general nature and work responsibilities of the position.  The job description and duties of this position are subject to changes, modifications, and additions as deemed necessary by the hotel.  Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel/company officials.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.