Student Worker – Clinical Studies Tech Support

We are seeking Computer Science / IT student workers to provide on-site technical support during 24-hour clinical studies. In this role, you will help ensure that study devices, sensors, and data systems function correctly around the clock, and you will directly support manual testing efforts — including wearing continuous glucose monitors (CGMs) and other on-body sensors as part of study protocols. This is a great hands-on opportunity for students interested in medical device technology, QA, and clinical/technical operations.

Key Responsibilities

• Provide real-time technical support to clinical staff and study participants during 24-hour study sessions (shift-based coverage).
• Troubleshoot hardware, software, connectivity, and data-sync issues with study devices and sensors.
• Apply and wear CGMs and other on-body sensors as a test subject/participant to support manual testing and validate device functionality, comfort, and data accuracy.
• Follow software technical notes and troubleshoot issues encountered during clinical trials.
• Monitor devices and systems throughout study sessions to catch and report technical issues promptly.
• Log incidents, device errors, and troubleshooting steps clearly and accurately.
• Escalate unresolved technical issues to engineering or clinical leads as needed.
• Follow study protocols, safety procedures, and data privacy requirements. 
• Communicate clearly with clinical staff to minimize disruption to study participants.

Required Qualifications

• Currently enrolled in a Bachelor's degree program in Computer Science, Information Technology, Biomedical Engineering, or a related field, in the 3rd or 4th year of study.
• Comfortable working with hardware/software troubleshooting
• Willingness and ability to wear on-body medical sensors (e.g., CGMs) for extended periods as part of testing duties
• Available to work rotating shifts, including overnight, weekend, and/or holiday hours
• Strong attention to detail and reliable, punctual attendance
• Good written and verbal communication skills
• Ability to follow structured protocols and maintain confidentiality of study/participant data.

Preferred Qualifications

• Coursework or experience in software testing/QA
• Familiarity with wearable devices, medical devices, or IoT sensors
• Basic scripting experience (Python, shell, etc.)
• Ability writing automated tests 
• Prior experience in a clinical, lab, or research setting

Position Compensation: $15.00 Hourly

MINIMUM REQUIREMENTS

Education: Current undergrad UVA student. Currently enrolled in a Bachelor's degree program in Computer Science, Information Technology, Biomedical Engineering, or a related field, in the 3rd or 4th year of study.
Experience: None
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.