M32 - Project Manager

Responsibilities

• Manage the day-to-day operations, maintenance, and support of PayBCA and other assigned systems, ensuring service reliability and effective business support.
• Oversee warranty and maintenance activities, including defect tracking, incident resolution, service requests, and follow-up with outsourced vendors.
• Lead the onboarding of new BCA e-services onto PayBCA, covering planning, requirements coordination, testing, implementation, and go-live support.
• Work closely with Business Analysts and stakeholders to understand business requirements and translate enhancement requests into actionable delivery items.
• Support requirements clarification, User Acceptance Testing (UAT), issue management, and change management activities.
• Collaborate with the Finance team on payment operations, reporting requirements, audits, and related operational matters.
• Track budgets and expenditure for system support, onboarding, and enhancement activities, including committed spend and potential budget risks.
• Manage and prioritise enhancement requests to ensure alignment with business objectives, system requirements, and operational needs.
• Coordinate application releases, production deployments, maintenance activities, and system changes in accordance with established governance processes.
• Monitor operational, cybersecurity, data protection, and compliance risks, ensuring timely escalation and mitigation.
• Manage vendor performance and service delivery against contractual obligations, SLAs, and expected quality standards.
• Provide regular updates to management and stakeholders on system operations, risks, issues, enhancements, budgets, and onboarding progress.
• Drive continuous improvement across operational processes, user experience, service delivery, and stakeholder collaboration.

Requirements

• Degree in Information Technology, Computer Science, Engineering, Business, Project Management, or a related discipline.
• At least 5 years of experience managing enterprise applications, technology projects, or digital platforms.
• Experience managing business-critical production systems and application operations.
• Good understanding of incident, problem, change, release, and service management processes.
• Experience managing multiple workstreams, operational issues, and competing priorities with minimal supervision.
• Experience supporting budget and expenditure tracking, including contracts, purchase orders, or invoice monitoring.
• Experience managing outsourced vendors, application maintenance contracts, or managed services.
• Strong stakeholder management and communication skills across business, Finance, vendor, and technical teams.
• Ability to bridge business and technical stakeholders and drive delivery through structured coordination.

Technical & Domain Experience

• Working knowledge of Government Commercial Cloud (GCC) on AWS.
• Experience with GitLab, including source code management, CI/CD pipelines, release coordination, or deployment tracking.
• Familiarity with SHIP-HATS governance requirements and secure software delivery practices.
• Understanding of API integrations, system interfaces, and enterprise application ecosystems.
• Awareness of cybersecurity, data governance, compliance, and operational risk management requirements.
• Experience supporting payment systems, financial applications, enterprise platforms, or customer-facing digital services is preferred.
• Prior experience within Government, public sector, financial services, payment platforms, or regulated environments will be an advantage.