- Salary
- $90 – $160
- Location
- Toronto - Canada
- Type
- Full-time
- Department
- Customer Enablement; Customer Enablement
- Experience
- 5+ years
- Source
- Greenhouse
Description
Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments.
Our portfolio includes Zafin AIOS, an agent orchestration platform for governed AI work; the Zafin Banking Platform, which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO, an integration platform that connects data, systems, and workflows across complex enterprise environments.
Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale.
What is the Opportunity?
As a Product & Pricing Consultant, you will partner with customers to successfully implement Zafin's SaaS solutions by translating business requirements into scalable functional solutions. Acting as a trusted functional advisor, you will work closely with customers, Product Management, Engineering, and implementation teams to deliver successful business outcomes while promoting industry best practices
What will you do?
- Lead business discovery sessions and requirements workshops with customer stakeholders.
- Elicit, analyze, and document business and functional requirements.
- Perform fit-gap analysis and recommend scalable solution approaches aligned with Zafin capabilities.
- Prepare key implementation deliverables including business requirements, functional specifications, user stories, process flows, and test documentation.
- Configure and validate Zafin solutions based on approved functional designs.
- Collaborate with Product Management, Engineering, and cross-functional teams throughout the implementation lifecycle.
- Support Agile delivery through backlog refinement, sprint planning, and functional clarifications.
- Plan and support functional, integration, and user acceptance testing.
- Conduct solution demonstrations, customer training, and knowledge transfer sessions.
- Build strong customer relationships, proactively manage functional risks, and mentor junior consultants
What do I need to succeed?
Must have:
- 5+ years of experience in Functional Consulting, Business Analysis, or Solution Consulting within Banking or Financial Services.
- Bachelor’s degree (relevant experience can alternatively be considered) in Computer Science, Finance, or related fields.
- Strong understanding of banking products and pricing, including deposits, lending, cards, fees, rates, offers, or relationship pricing.
- Experience leading customer workshops, requirements gathering, and fit-gap analysis.
- Strong analytical and problem-solving skills with the ability to design practical, scalable business solutions.
- Experience preparing implementation deliverables such as functional specifications, user stories, process flows, and test scenarios.
- Excellent communication, presentation, stakeholder management, and facilitation skills.
- Ability to manage multiple priorities independently in a fast-paced consulting environment, with strong ownership and accountability.
- Customer-focused with a consultative mindset and excellent collaboration and influencing skills.
- Ability to simplify complex business challenges into effective solutions, with a passion for continuous learning, mentoring, and customer success.
Nice to have:
- Experience implementing SaaS enterprise applications.
- Knowledge of cloud concepts and Agile methodologies.
- Experience with REST APIs, enterprise integrations, and data mapping.
- Familiarity with Jira, Confluence, or similar collaboration tools.
Additional Job Details
- Expected Salary Range: $90-160k; we hire into multiple career levels for this role based on a candidate's experience, skills and demonstrated capabilities.
- Vacancy Status: Open position(s) to be filled
- Mode of Work: Hybrid
- Use of AI: Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions.
What’s in it for you
Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers
Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.
