(USA) Operations Manager - ROC (Transportation) - Dispatch Operations Manager

Key Responsibilities

Ownership & Initiative

• Act as a self-starter who independently identifies opportunities and drives change.
• Promote a culture of transparency, continuous improvement, and ethical standards aligned with Walmart’s values.
• Translate field pain points into clear problem statements and acceptance criteria; prioritize with Product/Engineering and follow through to delivery.

Operational Excellence & Strategy

• Recommend tuning to dispatch/optimization cost factors (e.g., empty vs. incremental miles, time‑to‑assignment) to improve planning quality and reliability.
• Lead initiatives to reduce empty miles, improve route efficiency, and lower transportation costs.
• Identify inefficiencies and implement innovative solutions to enhance operations.

Automation & Systems Integration

• Champion automation by transitioning repeatable tasks into the dispatch platform and connected systems; promote exception‑based management.
• Promote exception-based management to enable strategic focus.
• Create plain‑language job aids/release notes and train users on new capabilities and process improvements.

Data Analytics & Problem Solving

• Work with large datasets to extract insights, conduct root cause analysis (RCA), and tell compelling stories with data.
• Condense multiple issues into clear problem statements with quantified impact; prioritize and drive resolution across sprints/releases.
• Track KPIs (acceptance/utilization, planning reliability, time‑to‑assignment, SLA adherence) and sustain gains through follow‑ups.

Cross-Functional Collaboration

• Collaborate with Operations and Logistics leaders, Product, Engineering, and Asset Management to align strategies and deliver outcomes.
• Communicate updates and changes in clear, non‑technical language to ensure smooth execution.

Incident Leadership

• Lead incident triage and root‑cause analysis (RCA); classify impact and drive fast mitigation with clear standard operating procedures (SOP’s).
• Validate fixes in production and document one‑best‑way standards to prevent recurrence.

Risk & Compliance Management

• Maintain contingency playbooks and uphold SLAs (time‑to‑triage, time‑to‑mitigation, defect cycle time) for system stability.
• Ensure compliance with Walmart’s policies, guidelines, and relevant regulations.

You’ll Sweep Us Off Your Feet If You:

• Are passionate about teaching and training others.
• Thrive in a fast-paced, high-change environment.
• Are fluent in dispatch/logistics platforms and move from analysis to shipped improvements.
• Love analytics and RCA and can tell a clear, data‑driven story that influences decisions.
• Have a high tolerance for change in leadership, strategy, and direction.
• Are an independent thinker with strong problem-solving skills and a proactive mindset.

Qualifications

Required:

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.
• 3+ years of experience in transportation, logistics, or operations management.
• Strong communication, analytical, and problem-solving skills.
• Experience leading incident triage and RCA for production systems, partnering with Product/Engineering to deliver fixes.
• Ability to communicate complex system behavior in clear, non‑technical terms to frontline teams and leaders.

Preferred:

• Experience managing budgets, P&L, and analyzing operational data.
• Experience with dispatching or trip‑planning platforms (driver assignment, workload stitching, route optimization).
• Experience writing acceptance criteria/PRDs, running UAT, and measuring post‑release impact.
• Comfort with data analysis (Excel/Sheets, SQL, or BI tools) to quantify impact and support prioritization.