- Salary
- $17 – $23
- Location
- 4 West Street Hatfield, United States of America
- Workplace
- Onsite
- Type
- Full-time
- Education
- High School
- Source
- Workday
Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
We are seeking a full-time, 40-hour Clinic/Practice Assistant to support the practice onsite, Monday through Friday. We are open to this employee working 8:30am-5:00pm or 9:00am-5:30pm. The Practice Assistant serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!We currently have a team of 8 Clinic/Practice Assistants and are looking for the last person to complete are collaborative team. Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught so we are happy to teach and train!
Why This Role Stands Out
As a Clinic/Practice Assistant, you will partner closely with one other front desk team member to support a busy outpatient specialty practice. This is a great opportunity for someone who enjoys building strong patient relationships, keeping operations running smoothly, and serving as a key point of contact for patients, providers, and care team members.
What You’ll Do
• Welcome patients and support check-in and check-out procedures.
• Schedule appointments, maintain appointment records, and assist callers with routine inquiries.
• Answer a high volume of phone calls with professionalism and excellent customer service.
• Collect copayments as needed and process patient billing forms.
• Scan documents into the patient medical record and support accurate documentation workflows.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a scheduling, registration, and billing system resource and provide guidance or training to others as needed.
• Support daily practice operations in partnership with the supervisor and practice team.
Qualifications
- High school diploma or equivalent
- Minimum of six (6) months reception or customer service experience required, preferably in a health care setting
Preferred:
- Familiarity with insurance payers
- Demonstrated knowledge of medical terminology
- Bilingual Spanish/English
Additional Job Details (if applicable)
Benefits That Support You
At Mass General Brigham, employees are our most important resource. We offer a comprehensive, contemporary, and competitive benefits package designed to support your health, financial well-being, professional growth, and life outside of work.
Offerings include:
- Medical, dental, and vision insurance
- A robust retirement savings program
- Generous paid time off
- Tuition assistance and professional development support
- And other perks!
Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives!
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $23.20/Hourly
Grade
2
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
