Area Manager Urgent Care

We are so glad you are interested in joining Sutter Health!

Organization:

SGMF-Sutter Gould Med Foundation

Position Overview:

Manages and provides operational leadership to assigned areas of the Medical Foundation/ Outpatient Clinics ensuring that they meeting the organizational goals and initiatives of patient and team safety, affordability, quality, patient satisfaction and access. Plans and organizes operations and resources to ensure effective and efficient delivery of patient care consistent with applicable laws, standards and regulations. Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures, local and state standards, and applicable laws and regulations. Takes a strategic and tactical approach in identifying best practices and standardizing workflows/processes, and developing plans of action to implement changes. Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies. Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution. Provides guidance and/or direct intervention in resolving challenging or complex situations.

To be in the Manager, Area II, the job should meet 3 of the 5 following criteria:
- Multiple physical locations,
- 30+ employees
- 10+ providers
- $3MM+ Operating Expense
- Extended hours (open evenings and weekends)

Job Description:

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

JOB ACCOUNTABILITIES:

OPERATIONS:
• Works with Medical Foundation/ Outpatient Clinics and system leaders on solutions to support the strategic and operational goals of the medical foundation and its medical groups.
• Collaborates with Medical Group Leaders and department managers and supervisors to optimize clinician support, patient flow and customer service.
• Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures, The Joint Commission standards, and applicable laws and regulations.
• Takes a strategic approach in identifying best practices and standardizing workflows/processes and developing plans of action to implement changes.
• Establishes and communicates priorities and operational objectives to ensure business results are achieved.
• Makes rounds with staff, patients and physicians, listening to concerns and issues, conducting service recovery,
and ensuring appropriate patient care.
• Reviews patient complaints and incidents, responding as appropriate and develops improvement plan with supervisor or lead.
• Directs or leads continuous improvement efforts using Lean or other process improvement methods and concepts.
• Ensures appropriate records are maintained for documentation and audit purposes.
• Promotes efficient and effective communications between departments and/or business teams to improve and standardize work flows
• Identifies and works to remove barriers that may hinder the the delivery of care or the achievement of process/productivity improvement and efficiency.
• Provides guidance and direct intervention in resolving challenging or complex situations.
• Develops, implements and/or ensures corrective action plans are implemented to address or minimize operational risk.
• Manages vendor contracts to ensure terms and conditions follow operating unit and/or system protocols.
• Keeps leadership informed of operations and escalates complex issues requiring higher level intervention.
• Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution.


PEOPLE
• Provides and fosters an inclusive work environment that encourages staff engagement and collaboration, establishing a culture of teamwork.
• Manages assigned staff, makes hiring and termination decisions, and reviews and approves timekeeping records.
• Establishes expectations with all direct reports, holds individuals and work teams accountable, and ensures job descriptions accurately reflect job responsibilities and expectations.
• Evaluates staff performance and makes/recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. May work with leadership when major disciplinary action is necessary or in consultation with Human Resources.
• Provides opportunities for career development, role expansion, and cross-training.
• Monitors department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
• Conducts staff meetings for informative and educational purposes.
• Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or initiating investigative procedures.
• Ensures staff maintains current and appropriate professional credentials


FINANCIAL MANAGEMENT:
• Develops and ensures adherence to a budget for departments, monitors and reports budget variances.
• Monitors and reports on Key Performance Indicators by specific cost center, establishes benchmarks and goals for enhanced performance.
• Seeks opportunities to enhance and improve reimbursement and expense control; seeks opportunities to learn and adopt “best practices” across the system.
• Develops, recommends, and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies.
• Monitors department productivity, ensuring operational challenges are addressed timely.
• Reviews financial reports and develops and implements corrective action plans to address unfavorable variances.
• Reviews and approves employee expense reimbursements, and billing statements from vendors according to established protocol.


STRATEGY/PLANNING
• Leads departmental goal setting process and provides roadmap for accomplishing goals.
• Monitors progress, developing action plans to address issues and challenges.
• Communicates affiliate, operating unit and system goals to staff, helping staff understand impact on patients, operations and resources.
• Develops plan of action to address current and future resource needs in order to meet service and/or operational demands and objectives.
• Identifies process improvement opportunities, and initiates action plan to meet short/long term operational objectives.
• Develops metrics and methods for measuring outcomes against relevant internal and external benchmarks; assists in the identification of criteria and effective qualitative/quantitative measurement tools.
• Prepares reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.
• May participate in and/or facilitate ad-hoc committees and task forces to collaborate on or support new or ongoing initiatives.



EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.

Bachelor's: Business Administration, Healthcare or related field

TYPICAL EXPERIENCE:

8 years recent relevant experience

SKILLS AND KNOWLEDGE:

Extensive knowledge of healthcare operations in a non-acute setting and how department’s process/workflow impacts other department operations.

A comprehensive knowledge of all applicable State, federal, state licensing and other local regulations as they relate to Outpatient Services is required, including but not limited to Medicare, MediCal, Medicaid, Knox Keene Act and the Starke II Statute.

An background and ability to form relations with physicians and medical directors as well as with nursing, and other key departments.

Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.

Thorough understanding of operations and workflows and how.

Demonstrates tactical and analytical thinking and planning skills, and is able to develop plan to accomplish objectives, identify obstacles and resolve operational issues.

Ability to build and establish effective working partnership with employees, peers, physicians and/or leaders to achieve business objectives.

Verbal and written communication, and interpersonal skills.

Ability to handle difficult circumstances and make sound business decisions with little direction.

Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.

Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.

Demonstrates a customer service focus in all decisions and actions.

Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.

Working knowledge of wage and hour laws.





PHYSICAL ACTIVITIES AND REQUIREMENTS:

See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements

Job Shift:

Varied

Schedule:

Full Time

Days of the Week:

Variable

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $106,745.60 to $160,118.40 / annual salary

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.