Concierge 

Description

Who We Are

Cornerstone Parking Group, Inc. is a rapidly growing, full-service parking management firm, specializing in developing operating platforms for complex parking management applications in the healthcare, mixed-use and major special event sectors. Our values of integrity, passion, teamwork, and excellence are the foundation of who we are, and drive our mission to be the trusted extension of our clients. Parking is what we do, our values are who we are.

Overview

We are looking for a Concierge who will provide high-level customer service and assistance to residents and guests at an MAA property in Orlando. We are looking to hire a Concierge who can fill in schedules when needed. The Concierge will report to the Location Manager and work in partnership with the MAA Management/Leasing Teams. This is a high-profile position in a professional office and residential setting.

Key Concierge Components

• Appreciate the uniqueness of each individual and their needs, request, and inquiries.
• Verbally communicate accurately, clearly, and effectively.
• Anticipate the needs of your customer.
• Do the right thing at the right time for the right reasons: Integrity.
• Represent self in a professional work environment.
• This position works independently during each shift.

Responsibilities

• Greet and screen visitors and vendors on the property.
• Monitor resident and guest traffic access to the building.
• Answer phone calls and assist with resident requests and inquiries.
• Coordinate resident services and deliveries.
• Maintain general lobby access control, door services, and other applicable lobby responsibilities.
• Provide leasing information and schedule appointments for prospective residents.
• Document and escalate concerns and issues to management as necessary.
• Adhere to Fair Housing requirements. Training will be provided.
• Performs other related duties as assigned to meet the needs of the business.

Benefits

• $15.00/hr.
• PTO accrual
• Uniform provided
• Comprehensive, paid training
• Opportunities for advancement

Requirements

• High school diploma/GED
• Two or more years of customer relations/customer service experience required
• Concierge-related experience in a hotel, retail and/or restaurant environment, strongly preferred
• Supervisory management experience preferred
• Bilingual preferred
• Ability to communicate verbally clearly and concisely and in writing
• Able to read, write, and converse in English
• Adaptability to change and flexibility to reprioritize tasks accordingly
• General computer skills with Microsoft Office applications (Word, Outlook, Internet)
• Comfortable using standard office equipment, such as computers, phones, etc.
• Ability to work independently and as part of a team
• While performing the duties of this job, the employee is regularly required to talk and hear, stand, walk, sit, and use hands and arms to handle, feel, and reach
• Occasionally lift office products and supplies, up to 20 pounds

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.