Imaging Records Clerk

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Evening (United States of America)

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Pay

• We offer competitive hourly pay with shift differential incentives.

Schedule & Incentives

• This role can offer a competitive relocation assistance package for eligible candidates

• A full‑time position with a Monday through Friday from 11:30pm to 8:00pm

• Benefits program that includes PTO, mental health support, wellness rooms, concierge services and more

• Access to Wellstar’s CareerCare program for fully funded education and guided career progression

Job Summary

• The Imaging Records Clerk functions under the direction of the Chief Technologist, Medical Imaging Manager and/or Director Diagnostic Services.

• The Records Clerks assist with providing exam reports to physicians, distribution of phone calls for the department and a variety of clerical tasks that require independent judgment, ingenuity and initiative in the utilization of computers and other equipment.

Required Qualifications

Education

• High School Diploma or equivalent

Experience

• Minimum 1 year hospital/medical experience Preferred

Core Responsibilities

Support Staff Services

• Digitize analog films as necessary for radiologist interpretation.

• Fax results as needed

• Mail out necessary reports if needed

• Burn CDs and films to distribute following the proper ID protocol

• Monitor phones and assist physicians from film library and from Radiologist Reading Room.

• Calls appropriate staff when oral contrast distribution is needed.
  Monitor and answer department phones

• Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner by utilizing the AIDET technique.

• Successfully transfer calls

• Distribute calls where needed (Radiologist, modalities, etc )

• Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner

• Clear all phone messages left on a daily basis.

Monitor and answer department phones

• Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner by utilizing the AIDET technique.

• Successfully transfer calls

• Distribute calls where needed (Radiologist, modalities, etc )

• Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner

• Clear all phone messages left on a daily basis.

Clerical Tasks

• Knowledge of the Addendum process

• Check mail daily in both locations and process to the appropriate modalities

• Knowledge of checking our images upon patients or physicians request to follow the DPP policy.

• Verifies patient orders in Epic and calls physicians to retrieve them as neede

• Notifies appropriate modality when verbal orders are needed

• Copy and fax, sort mail, hand out reports and memos

• Help other office workers, physicians and technologist.

• Knows how to digitize film.

• Checks for patient orders prior to arrival. Call physician offices for orders.

• Release reports to patients upon request.

• Ability to work in a PACS/RIS environment

• Knowledge to navigate in PACS, Epic and other computer programs pertinent to job.

• Knowledge to order and cancel exams as needed.

• Knowledge of printing and faxing reports to referring physicians and document data in PACS

• Ability to Import/Export images to PACS

• Monitors the STAT work list and calls/faxes results to appropriate area/physician office per procedure

Patient Satisfaction

• Utilize proper AIDET techniques

• Meets Service Recovery and Customer Service Guidelines as needed.

• Performs patient advocate role for families and patients while in the Womens Imaging Department.

• Identify patients by utilizing 2 patient identifiers.
  Performs other duties as assigned

• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia and start a future that gives you more.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.