Customer Success Specialist

Description

Are you a people-person who thrives on sales, solving problems, and making customers feel heard? If so, look no further! We're looking for a dependable and enthusiastic Part-time Customer Success Specialist to join our team on a part-time basis!

This role offers a consistent weekend schedule with the opportunity to earn more through our quarterly bonus program.

Schedule & Hours:

Friday – Sunday | 8:00 AM – 4:30 PM

However, with a busy and growing team, there is a strong likelihood of picking up an additional weekday shifts (Up to 7 hours).

Benefits:

• $18.00/hr. with a potential quarterly bonus
• 401(k)/Roth with matching funds
• Annual Profit Sharing
• Employee Discount
• Referral Program
• On-the-Job Training
• Promotion Opportunities!

Day to Day:

• Respond to and follow up on incoming storage inquiries via web chat, SMS, and our 1-800 customer support line
• Provide exceptional customer service, including assessing customers' storage needs
• Process and follow up on reservations from direct customer inquiries and third-party storage aggregators
• Support stores across our 160+ location network spanning 5 states

Requirements:

• Ability to multi-task
• Strong desire to help customers
• Ability to self-manage while working independently
• Familiarity with MS Office products (Excel, Word, Outlook)
• Previous call center experience a plus!

West Coast Self-Storage isn't only a great place to store, but a great place to work as well! We are a fast-growing company looking for thinkers, problem-solvers, and independent-minded people who get their greatest satisfaction from helping others. If you want to work in an environment where you can PROMOTE FROM WITHIN, apply today!.

To learn more about West Coast Self Storage Group, please visit our website at https://www.westcoastselfstorage.com/about-us/careers/

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION:

West Coast Self-Storage Group (WCSS) is committed to equal opportunity for all employees and applicants. WCSS does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state or federal law.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

West Coast Self-Storage Group is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.