Talent Pool

About Us

Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. 

Overview

 

Are you ready to take the next step in your career? We are looking for motivated, professionals who are passionate about helping others, achieving results, and contributing to a collaborative work environment.We offer opportunities across customer service, sales, operations, and other business support functions. Submit your application to share your experience, qualifications, and areas of interest with our Talent Acquisition team.

Applications will be reviewed based on relevant business needs and position requirements. Qualified candidates may be contacted to discuss opportunities that align with their skills, experience, and career interests. 

Responsibilities

Responsibilities may vary depending on the position and business area. General responsibilities may include:

• • • Deliver a professional, positive, and customer-focused experience.
    • Communicate clearly and effectively with customers, clients, and internal team members.
    • Identify individual needs, answer questions, resolve concerns, and recommend appropriate solutions.
    • Provide support through phone, email, chat, in-person interactions, or other communication channels.
    • Accurately document interactions and maintain updated information in company systems.
    • Meet established quality, productivity, attendance, service, and performance expectations.
    • Collaborate with team members, supervisors, and other departments to support business objectives.
    • Escalate complex concerns to the appropriate department or leader when necessary.
    • Protect confidential information and follow all company policies, procedures, and compliance requirements.
    • Participate in training and remain adaptable to changes in processes, systems, and business needs.
    • Perform additional duties based on the requirements of the assigned position.

Qualifications

Qualifications may vary depending on the position. General qualifications may include:

• • High school diploma or GED required; additional education or relevant certifications may be preferred for certain positions.
  • Previous experience in customer service, sales, operations, administrative support, or a related field is preferred.
  • Strong verbal and written communication skills.
  • Professional, respectful, and service-oriented approach.
  • Strong interpersonal, problem-solving, and active-listening skills.
  • Ability to manage multiple priorities while maintaining accuracy and attention to detail.
  • Basic computer proficiency and the ability to learn new systems and technology.
  • Ability to work independently and collaboratively within a team environment.
  • Reliable attendance, professionalism, and accountability.
  • Ability to adapt to changing priorities and business needs.
  • Willingness to work the schedule required for the position.
  • Additional qualifications may apply depending on the specific opportunity.

Benefits

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.

 

Our extensive benefits package includes:

• Law Benefits
• Private insurance
• Meal Subsidy
• Referral Program
• Transportation (Starting at 4:00 PM)
• Massive Growth Opportunities
• Continuous development
• Privileged location (City Center)
• Great Work Environment