Market Supervisor

Key Responsibilities: 

• Serve as the on‑shift leader of The Market, ensuring all operations run smoothly, efficiently, and in alignment with Madison Club service standards. 

•  Warmly greet members with eye contact, a genuine smile, and professional demeanor. 

• Oversee and be actively involved in the preparation and service of all Market beverages including coffee, espresso, tea, smoothies, juices, and specialty drinks; ensure consistency, quality, and adherence to recipes. 

• Assist when needed in the preparation of Market food items, including pizza oven operations, grab‑and‑go items, daily specials; ensure presentation meets Madison Club standards. 

• Maintain full knowledge of all Market offerings including beverages, retail products, grab‑and‑go items, daily specials, and DLC/Madison Club information. 

• Lead team training on product knowledge, service standards, POS accuracy, food handling, and member recognition protocols. 

• Assist members with retail purchases, product recommendations, and general inquiries; ensure the team consistently provides the same elevated service. 

• Oversee daily restocking, merchandising, and presentation of all Market items including beverages, packaged foods, retail merchandise, paper goods, dry goods, and serviceware. 

• Manage ordering, inventory counts, stock rotation, and vendor communication; ensure accurate par levels and timely replenishment. 

• Monitor product freshness, expiration dates, and quality of all perishable items; enforce waste minimization and quality‑control procedures. 

• Ensure cleanliness, organization, and presentation of all Market areas including beverage stations, pizza oven area, retail shelves, refrigeration units, and grab‑and‑go displays. 

• Prepare Market stations for opening, mid‑shift, and closing duties; verify completion of all side work and operational checklists. 

• Maintain proper food handling procedures per Riverside County Food Handler requirements; ensure team compliance. 

• Verify accuracy of food and beverage orders before delivery; oversee timely delivery across all club areas (pool, locker rooms, golf course, residential, clubhouse). 

• Audit all member checks for accuracy before posting; ensure POS entries are correct and consistent.  Audit all check at the end of every service.  

• Communicate member preferences, special needs, allergies, dietary restrictions, and service notes to management and team members. 

• Address member concerns, complaints, or issues immediately and professionally; escalate to management when appropriate. 

• Support all F&B areas when operationally needed; coordinate staffing and coverage during peak periods. 

• Maintain professional appearance and uniform standards; ensure team compliance. 

• Attend all required meetings and training sessions; provide feedback and operational insights to management. 

• Follow all club policies, SOPs, and leadership direction. 

• Perform additional duties as assigned.