Must Have:

· Experience leading complex organizational transformation and change management initiatives.

· Knowledge and application of industry-standard change management frameworks and methodologies.

· Experience conducting stakeholder analysis, impact assessments, readiness assessments, and change planning.

· Demonstrated success driving organizational adoption and culture change.

· Experience establishing change governance and performance measurement frameworks.

· Experience designing and executing large-scale communications and engagement strategies.

· Experience developing executive-level communications, presentations, key messages, and engagement materials.

· Experience working within public sector environments, including governance, approvals, accountability requirements, and labour relations considerations.

Nice to Have:

· Familiarity with Government of Ontario, GovTechON, CCOM, and product-based delivery principles is considered an asset.

Experience and Skill Set Requirements

(35%) Organizational Change Management Leadership

· Experience leading complex organizational transformation and change management initiatives.

· Knowledge and application of industry-standard change management frameworks and methodologies.

· Experience conducting stakeholder analysis, impact assessments, readiness assessments, and change planning.

· Demonstrated success driving organizational adoption and culture change.

· Experience establishing change governance and performance measurement frameworks.

(25%) Strategic Communications and Stakeholder Engagement

· Experience designing and executing large-scale communications and engagement strategies.

· Experience developing executive-level communications, presentations, key messages, and engagement materials.

· Strong facilitation skills for leadership workshops, town halls, focus groups, and stakeholder consultations.

· Experience managing diverse stakeholder groups with competing priorities.

(20%) Program and Transformation Management

· Experience managing multi-workstream transformation programs with significant organizational impacts.

· Ability to develop integrated plans, governance models, risk management frameworks, and benefits realization strategies.

· Experience managing interdependencies across business, technology, HR, communications, and operational teams.

· Demonstrated ability to monitor and report on program health, outcomes, and transformation progress.

(10%) Public Sector and Operating Model Experience

· Experience working within public sector environments, including governance, approvals, accountability requirements, and labour relations considerations.

· Knowledge of organizational design, operating model transformation, and enterprise service delivery environments.

· Familiarity with Government of Ontario, GovTechON, CCOM, and product-based delivery principles is considered an asset.

(10%) Measurement, Reporting, and Tools

· Experience developing KPIs, adoption metrics, readiness measures, and benefits realization frameworks.

· Experience using tools such as Azure DevOps, Microsoft 365, Power BI, SharePoint, and project portfolio management tools.

· Ability to develop executive dashboards, reporting packages, and governance materials.

Deliverables

The Senior Program Manager will be responsible for delivering:

· Develop an Organizational Change Management Strategy

· Collaborate with ministry partners, stakeholders and vendors to support designing, planning and implementing change initiatives.

· Prepare and deliver a Engagement Plan and draft communication materials

· Develop a Stakeholder Assessment and Management Plan

· Complete Change Impact Assessment

· Prepare Organizational Readiness Assessments

· Develop a Change Champion Network Framework

· Develop and Delivery a Training and Adoption Strategy

· Develop an Operating Model Transition Roadmap

· Prepare Executive Communications Materials

· Develop a Benefits Realization Framework

· Prepare progress and status reports for program directors and committees

· Deliver a weekly Transformation Dashboard and Progress Reporting

· Track and report program progress against identified success factors and key enablers

· Establish and coordinate secretariat functions, processes, and tools, enabling program oversight from executive leadership teams/committees

· Develop and deliver a Post-Implementation Adoption and Sustainability Plan

· Other duties as assigned

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